Toolkit Navigator

The Social Design Methods Menu

This toolkit has been saved 3 times.

The toolkit provides an approach and methods those looking for a new way to tackle social and policy issues by making services more valuable to customers and users, easier to use, with fewer resources wasted on implementing the right ideas in the wrong way (or on the wrong ideas entirely).
This approach involves spending time understanding people’s experiences and resources on their own terms, taking methodical steps to analyse and address these with their active participation, and pushing for more effective cross-team and cross-organisational working.
The included Social Design Methods Menu focuses on the difficult early phases when uncertainty is high. It provides background, modes, methods and "recipes" for different situations and contexts, but the publisher suggests that these be further adapted and configured based on your needs.
A basic understanding of service design is helpful for exploring this toolkit.

Champion CHAMPION:
Can be remixed

About this resource

Country/Territory

United Kingdom

Date Published

2018

License

CC BY Attribution

Formats

PDF publication

See cases from others doing this in government

Go to case studies

Find experts and advisers who can assist me with this

Go to advice

Other toolkits related to Service Design

Add your review

Have you used this toolkit? If so, what did you use it for and how did it work? What are its strengths and limitations? Share your experience so others can learn from you.

Your email address will not be published. Required fields are marked *