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The Social Design Methods Menu

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The toolkit provides an approach and methods those looking for a new way to tackle social and policy issues by making services more valuable to customers and users, easier to use, with fewer resources wasted on implementing the right ideas in the wrong way (or on the wrong ideas entirely).
This approach involves spending time understanding people’s experiences and resources on their own terms, taking methodical steps to analyse and address these with their active participation, and pushing for more effective cross-team and cross-organisational working.
The included Social Design Methods Menu focuses on the difficult early phases when uncertainty is high. It provides background, modes, methods and "recipes" for different situations and contexts, but the publisher suggests that these be further adapted and configured based on your needs.
A basic understanding of service design is helpful for exploring this toolkit.

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About this resource


United Kingdom

Date Published



CC BY Attribution


PDF publication

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One review for "The Social Design Methods Menu"

  1. Inès Lr says:

    The ‘Social Design Methods Menu’ toolkit summarises methods to address policy issues by adopting a human-centric approach. The document focuses on social design and emphasises the need to understand people’s experiences for policymakers to find efficient solutions. The paper focuses both on social and service design. Therefore, a basic understanding of these two concepts might be valuable for anyone willing to use this toolkit. The document is built around a design-thinking linear model articulated into four parts – exploring, making sense, proposing, and iterating. The paper provides interesting guidance for managers and policymakers as its 56-page length allows it to be quite comprehensive. The creators of the toolkit emphasise the need to both read and use the document. The latter might be more complicated to concretise considering the length of the document. In that sense, those looking to expand their knowledge of user-centric approaches to design might find the textual parts valuable whilst those looking for methods to use with their teams might prefer turning to the templates provided in the document.

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