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This playbook is an online crash course on service design. It works alongside the 14 points set out in the Digital Service Standard to provide the basics needed to get started on a digital service.
It covers: About service design, Discovery phase, Alpha phase, Beta phase, Live phase, and Team roles

Hero HERO:
Editable source files available

Publisher

Government of Ontario

Discipline or practice

Digital transformation

About this resource

Features

Techniques

Glossary

Country/Territory

Canada

Date Published

2018

License

CC Public domain

Formats

Web-based resource

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