Bi Project Policy Area: Administration

The Ontario Treasury Board Secretariat (TBS) is responsible for paying Ontario Public Service (OPS) employees on a bi-weekly basis. The Pay and Benefits Service Centre inboxes receive a large volume of documents. Pay and Benefits transactions are processed according to Pay Processing Deadlines and Pay and Benefits Service Priorities. Each month, OPS employees are required to confirm their attendance in the OPS Human Resources system (WIN System) for the previous month, and managers are…

Institution: Ontario Public Service (OPS)

Team: Ontario Behavioural Insights Unit

Organisation: Public Health Agency of Sweden

Organisation: Australian Federal Government

Organisation: Behavioral Economics & Data Science Team

Organisation: BVA

Organisation: Other

Organisation: Woko Agency

Organisation: Fehr Advice & Partners

Organisation: Behavioral Economics & Data Science Team

How can response rates to questionnaires be increased? In the first quarter of 2023, some of the participants in a CBS survey received a letter in which the call-to-action appeared as far as possible at the top of the letter. The other participants received standard letters. The analyses showed that the standard letters produced a significantly higher response rate than the letters in which the call-to-action was placed at the top. Why this experiment was conducted: high response rate is…

Institution: Statistics Netherlands (CBS)