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This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Behavioural tool

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Improving prevention in the area of mental health, destigmatizing the topic, improving awareness of the possibilities of help for different types of mental health problems, gradually breaking down the barriers that stand in the way of seeking professional help. Problem: students do not know how to deal with mental discomfort and the onset of mental health problems, including those caused by pandemics.
Behaviorally informed messages have had demonstrated success in increasing tax compliance in multiple regional settings. In Indonesia, which has the largest economy in Southeast Asia, a trial from the Directorate General of Taxes (DGT) and World Bank teams looked at whether behaviorally informed messages and materials can impact tax compliance and payment rates among small and medium enterprises (SMEs). The results showed, to get delinquent firms to pay their taxes, information is not enough -…
This project (running from 2017-2022) led to the development of a free digital tool, allowing landholders to explore options in the regulated carbon farming market. By providing landholders access to relevant methods, carbon sequestration estimates, and a listing of possible co-benefits, the LOOC-C tool helped demystify a challenging legislative environment for a farming-friendly audience. https://looc-c.farm/ A human-centred design process was championed through the entire development process,…
The Adult Migrant English Program (AMEP) is a government-funded program for all permanent visa holders and some temporary visa holders who have less than a vocational level of English. Not all people who are eligible for the AMEP participate in it. The Department of Home Affairs commissioned BETA to evaluate the effectiveness of communication in participants’ home languages on increasing participation in the AMEP. Trial 1: We will send text messages to speakers of Mandarin, Cantonese,…
Soiled waste disposal areas in municipal public housing buildings are not only a major nuisance for residents, but also cause high cleaning costs. The aim of the present study was to develop behavioral measures to promote cleanliness and to test them in a field experiment with about 400 waste disposal areas. The present paper compares two System-1 (large posters displaying watching eyes and a natural landscape) and two System-2 (financial information, information on normative behavior and…
An ever-increasing number of AI ethicists can enumerate the most prominent risks; yet startlingly few psychologists, or other experts in behavioral science, are working on the project of aligning AI outcomes with fundamental ethical and safety principles. This knowledge gap is striking given the extraordinary investments being channeled into the technology’s ability to master and influence human behavior. In neglecting more than a century of relevant behavioral research, the ethical AI…
Among the education and psychology literature that looks at the role of beliefs and school outcomes, Growth Mindset theory (GM) posits that by helping students shift their theory of learning to one where intelligence isn’t a fixed state – but rather, that it’s malleable, and something you can improve and grow over time – students can become self-motivated to improve both academic effort and outcomes. Teaching youth how to foster a GM doesn’t just offer a potential solution at low cost…
As of 2007, the UK Ministry of Justice was imposing over £350 million in new court fines annually, only half of which were collected within six months. In 2011, the Ministry faced over £600 million in outstanding unpaid fines. Her Majesty’s Courts and Tribunal Service (HMCTS), which administers the collection of fines, incurs significant costs from non-compliant debtors. In addition to resources for case-management and follow-up phone calls, bailiffs are assigned to recover the debt…
Countries across the globe suffer from high rates of youth unemployment and inactivity. The Maldives are not immune. Despite efforts by the government to increase employment opportunities among young Maldivians, including the establishment of employment quotas for nationals, results have been underwhelming. Young people face barriers such as social and gender norms around women’s role in society, absence of role models to look up to, and few jobs perceived as “suitable” for…
The Ontario Treasury Board Secretariat (TBS) is responsible for paying Ontario Public Service (OPS) employees on a bi-weekly basis. The Pay and Benefits Service Centre inboxes receive a large volume of documents. Pay and Benefits transactions are processed according to Pay Processing Deadlines and Pay and Benefits Service Priorities. Each month, OPS employees are required to confirm their attendance in the OPS Human Resources system (WIN System) for the previous month, and managers are…