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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Behavioural tool

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This website, as well as any data and map included herein, are without prejudice to the status of or sovereignty over any territory, to the delimitation of international frontiers and boundaries and to the name of any territory, city or area.
The Ontario Treasury Board Secretariat (TBS) is responsible for paying Ontario Public Service (OPS) employees on a bi-weekly basis. The Pay and Benefits Service Centre inboxes receive a large volume of documents. Pay and Benefits transactions are processed according to Pay Processing Deadlines and Pay and Benefits Service Priorities. Each month, OPS employees are required to confirm their attendance in the OPS Human Resources system (WIN System) for the previous month, and managers are…
The aim of the project was to reduce common errors that self-employed taxpayers make when they complete certain sections of tax return form 1770, such as identifying their business category and declaring assets and liabilities. Taxpayers can make both intentional and unintentional errors. Our objective was to reduce unintentional errors associated with lack of knowledge.
All employees working in Australia are entitled to a minimum wage and minimum standards of employment. The underpayment of wages and entitlements is a serious social and economic issue which affects workers, businesses and the community. The Fair Work Ombudsman (FWO) uses audits to keep businesses on track—and we set out to see if these audits could be even more effective. The result was a win-win for workers, businesses and the community. Employees were $900 better off on average, instances…
An ever-increasing number of AI ethicists can enumerate the most prominent risks; yet startlingly few psychologists, or other experts in behavioral science, are working on the project of aligning AI outcomes with fundamental ethical and safety principles. This knowledge gap is striking given the extraordinary investments being channeled into the technology’s ability to master and influence human behavior. In neglecting more than a century of relevant behavioral research, the ethical AI…
In regions marked by fragility, conflict, and violence (FCV), entrepreneurs of small and medium-sized enterprises (SMEs) face increased risk of experiencing chronic stress and poor mentalhealth. In turn, this can lead to poor psychological outcomes, hamper their business performance,and weaken the benefits of existing financial and business assistance programs. The World Bank’s Finance, Competitiveness, and Innovation (FCI) Global Practice, in collaboration with the Mind, Behavior, and…
Due to the COVID-19 pandemic, guests were required to wear face masks on entering and while moving inside hospitality venues. To promote this behaviour, self-persuasion and salience techniques were used in this experiment - with notable success. Following the announced relaxation of face mask requirements, there was a decrease in face mask usage, although this was significantly less in hospitality venues that saw interventions than in venues that did not experience interventions. Why this…
This project was led with the French National Forestry Office (ONF), which is an institution responsible for the management of public forests, under the supervision of the Ministry of Agriculture and Food and the Ministry of Ecological Transition. Our common project has studied how to apply behavioral science to enhance user safety in forests. It resulted in the generation of 17 Nudges. Experimentation is expected to start spring 2022.
Installation of large, moveable trash containers and trash cans in convenient locations made disposal of large trash bags and litter easier for residents of New York City public housing. A package of indoor and outdoor posters informed people of the new policy and encouraged them to use the new infrastructure.
Challenge Many eligible college students fail to apply for financial aid offered by the federal government altogether. Of those who do apply, many more reduce their chances of receiving aid by failing to apply by the priority deadline. In the 2013-2014 school year, more than 80% of students at Arizona State University who filed their financial aid applications did so after the priority deadline had passed, which can result in a lower aid package. This project’s goal was to increase the number…