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This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Better Connections Virtual Consultation

Innovative response

Better Connections Virtual Consultation– Pilot phase
• Provided the launched virtual consultations in 5 labor compounds, The Better Connections virtual consultation is a build on the Better Connections infrastructure (Computers installed and connected to the internet in labor camps), to allow the migrant workers to have a successful virtual consultation with physician and doctors in the health centers through online video session instead of physically visit the health center or the hospital.
• Nurses had been trained on PPE and disinfection procedures, as well as the virtual consultation tool and flow.
o The migrant workers visit the compound clinic when needed.
o The clinic nurse provide triage if possible.
o The clinic nurse (to assure the disinfection procedures) to initiate a virtual consultation video call with one of the scheduled doctors.
o Company driver to collect the medicine (If needed) in the next day following the medical transportation procedures and recommendations.

Specific issues addressed and anticipated impact

Reduce migrant workers visits to the hospitals and health centers as much as possible in order to comply with the measures of social distancing, while easing the consultation with doctors from labors accommodation compounds.

Organisations/institutions involved

The Ministry of Public Health (MoPH)
The Ministry of Transport and Communications (MoTC)

Potential issues

No answer provided as of yet

Issues being addressed:

  • Patient care
  • Public service delivery under new circumstances

Response contact:

[email protected]

Date Submitted:

27 April 2020