Developments in the Citizen Map (site and mobile app versions), which provides users with georeferenced information for all public services and also allows the user to get digital queue tickets for onsite public services:
o Ensuring there are no “open” queue tickets on the Map and provide textual and graphic information (including a new splash screen and banner) to users;
o Targeting citizens, to help prevent crowding in on-site counters (in conjunction with ePortugal for more details to be made available);
o Click to action for services on digital channels (in conjunction with ePortugal);
o Click to action to obtain information and answer questions (in conjunction with the Citizen Contact Centre and Business Contact Centre);
o Click to action placement for pre-scheduling services (in conjunction with the entities responsible for the service - via the Central de Appointments of the State and SIGA).

There other small improvements foreseen, in terms of:
o Backend (invisible to the user) - for instance, immediate map information update system, performance improvement, etc.
o Frontend - accessibility, click to call throughout the Map, etc.

Real-time data collection, sharing, and analysis, Public service delivery under new circumstances;

Optimisation of service delivery to match the circumstances

Administrative Modernisation Agency, ePortugal, Citizen Contact Centre and Business Contact Centre,