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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Dr Rosa chatbot

Innovative response

Dr Rosa is a virtual assistant/chatbot in WhatsApp. Dr Rosa asks users a series of questions and, through artificial intelligence algorithms, determines the symptoms of the patient. Based on these, the user is passed to a virtual office, where they are evaluated by professional doctors, who can send an ambulance with specialized personnel for physical observation and home care, or even refer them to a hospital center as appropriate.

Specific issues addressed and anticipated impact

Information provision and patient screening

Organisations/institutions involved

National Authority for Government Innovation (Autoridad Nacional para la Innovación Gubernamental)

Issues being addressed:

  • Information and practice sharing (with public and/or internal)

Response tags:

Date Submitted:

8 April 2020