Dr Rosa chatbot - Observatory of Public Sector Innovation

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This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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- European Commission Collaboration
  Working in partnership with the European Commission, including through its Horizon 2020 programme, to achieve priorities in leading public sector innovation.
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  Exploring how governments can seize the potential of AI for public sector transformation while mitigating risks and strengthening public trust.
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Innovative response

Dr Rosa is a virtual assistant/chatbot in WhatsApp. Dr Rosa asks users a series of questions and, through artificial intelligence algorithms, determines the symptoms of the patient. Based on these, the user is passed to a virtual office, where they are evaluated by professional doctors, who can send an ambulance with specialized personnel for physical observation and home care, or even refer them to a hospital center as appropriate.

Specific issues addressed and anticipated impact

Information provision and patient screening

Organisations/institutions involved

National Authority for Government Innovation (Autoridad Nacional para la Innovación Gubernamental)

Panama

Relevant URL(s):

https://ecotvpanama.com/actualidad/rosa-y-paco-profesionales-virtuales-que-luchan-contra-el-covid-19-en-panama_0_52709/

Level(s) of government:

National/Federal government

Issues being addressed:

Information and practice sharing (with public and/or internal)

Response tags:

Digital Transformation

Date Submitted:

8 April 2020

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