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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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This website, as well as any data and map included herein, are without prejudice to the status of or sovereignty over any territory, to the delimitation of international frontiers and boundaries and to the name of any territory, city or area.
Dr Rosa is a virtual assistant/chatbot in WhatsApp. Dr Rosa asks users a series of questions and, through artificial intelligence algorithms, determines the symptoms of the patient. Based on these, the user is passed to a virtual office, where they are evaluated by professional doctors, who can send an ambulance with specialized personnel for physical observation and home care, or even refer them to a hospital center as appropriate.