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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Health Ministry Website – COVID19

Innovative response

The Directorate-General for Health has launched a dedicated microsite that gathers all public health information regarding the outbreak of COVID-19.
The site has several guides and tools for health professionals, homeland security, schools, municipalities, touristic facilities and so on, daily updates with information on the outspread of the virus (number of infected people per municipality, number of deaths, numbers of cases by symptom, etc), and others such as approved laboratories for SARS-COV-2 testing.
Any citizen can find reliable, up-to-date medical information on this website, as well as a comprehensive set of information and tools destined to the younger.
Prescriptions, for instance, are full-cycle electronic and are sent through an SMS to the patients’ mobile phones (or to an email), without the need for physical interaction with the GP. Furthermore, the Portuguese Post Office and the National Association of Pharmacies (ANF) launched a new ‘pharmaceutical postal service’, allowing citizens to order from pharmacies at a distance (ePrescription SMS code can be sent by email) and have the items delivered at home.

Specific issues addressed and anticipated impact

Patient care, Information and practice sharing (with public and/or internal), Public service delivery under new circumstances; Information for citizens and adjusting service delivery to the context

Organisations/institutions involved

Directorate-General for Health

Level(s) of government:
  • National/Federal government

Issues being addressed:

  • Patient care
  • Information and practice sharing (with public and/or internal)
  • Public service delivery under new circumstances

Response tags:

Date Submitted:

8 April 2020