Skip to content
An official website of the OECD. Find out more
Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

How to validate authenticity

Validation that this is an official OECD website can be found on the Innovative Government page of the corporate OECD website.

Instant healthcare messaging platform – HERMES-COVID


Innovative response

As one of the awarded projects on the Serbian Innovation Fund, the SME Heliant developed a platform for fast messaging in the conditions of COVID 19 pandemic. The HERMES-COVID solution provides communication between key players in the healthcare system and healthcare professionals. This solution provides an opportunity for the Government of the Republic of Serbia, the Ministry of Health, public health institutes to use this tool to safely, technologically advanced and in real time forward the right to the screens of health workers important messages and instructions, and in the way they are used to receiving official information.

Specific issues addressed and anticipated impact

In order to facilitate communications between the Serbian government’s crisis management team and frontline medical units, ‘HERMES’ instant messaging software is available on a national scale. Over 30,000 doctors and nurses are able to receive messages and instructions in real-time from the crisis management team. “The adoption of ‘HERMES’ is good progress as it represents a true collaborative effort among healthcare professionals. Today, rapid advances in medicine emphasize the necessity for a powerful IT infrastructure to support both treatments and innovation.

Organisations/institutions involved

Innovation Fund

Level(s) of government:
  • National/Federal government
  • Private Sector

Issues being addressed:

  • Information and practice sharing (with public and/or internal)
  • Resource management and mobilisation
  • Governance responses
  • Real-time data collection, sharing, and analysis

Response contact:

[email protected]


Date Submitted:

31 May 2020