OPSI COVID-19 Innovative Response Tracker

Instant healthcare messaging platform – HERMES-COVID

Innovative response

As one of the awarded projects on the Serbian Innovation Fund, the SME Heliant developed a platform for fast messaging in the conditions of COVID 19 pandemic. The HERMES-COVID solution provides communication between key players in the healthcare system and healthcare professionals. This solution provides an opportunity for the Government of the Republic of Serbia, the Ministry of Health, public health institutes to use this tool to safely, technologically advanced and in real time forward the right to the screens of health workers important messages and instructions, and in the way they are used to receiving official information.

Specific issues addressed and anticipated impact

In order to facilitate communications between the Serbian government’s crisis management team and frontline medical units, ‘HERMES’ instant messaging software is available on a national scale. Over 30,000 doctors and nurses are able to receive messages and instructions in real-time from the crisis management team. “The adoption of ‘HERMES’ is good progress as it represents a true collaborative effort among healthcare professionals. Today, rapid advances in medicine emphasize the necessity for a powerful IT infrastructure to support both treatments and innovation.

Organisations/institutions involved

Innovation Fund

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Level(s) of government:
  • National/Federal government
  • Private Sector

Issues being addressed:

  • Information and practice sharing (with public and/or internal)
  • Resource management and mobilisation
  • Governance responses
  • Real-time data collection, sharing, and analysis

Response contact:

[email protected]