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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Portugal’s collaborative ‘Office for Digital Response to Covid-19’

Innovative response

The Office for Digital Response to Covid-19 was set up to assess and implement digital-based measures, ensuring an coordinated response by involving public and private players.

The Office released of a set of initiatives such as the reinforcement of the infrastructure to public digital services, special communications packages (both data and calls) to healthcare professionals (as well businesses and citizens), specific conditions to licences and access to solutions of homeschooling and teleworking, and development of solutions such as sites and apps related to COVID, among other.

Specific issues addressed and anticipated impact

This office will be able to solve complicated digital problems facing the delivery of government services and society more generally, utilising the skills and insights of public, private and non-governmental sectors.

Organisations/institutions involved

The group includes the Prime Minister's office, the governmental areas of Economy and Digital Transition, State Modernization and Public Administration, Education and Infrastructure and Housing, the Administrative Modernization Agency, Directorate General of Health, Shared Services of the Ministry of Health and Directorate General of Education, the APRITEL Sector Association, Altice, NOS Vodafone, AWS, CISCO, ESRI, Facebook, Google, Huawei, Microsoft, and Netflix

Level(s) of government:
  • National/Federal government
  • Regional/State government
  • Private Sector
  • Non-Profit/Civil Society

Issues being addressed:

  • Information and practice sharing (with public and/or internal)
  • Public service delivery under new circumstances

Date Submitted:

28 April 2020