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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

How to validate authenticity

Validation that this is an official OECD website can be found on the Innovative Government page of the corporate OECD website.

Suve chatbot

Innovative response

Suve is an automated chatbot, whose main task is to make sure that you and everyone living in or visiting Estonia get their questions answered from official sources. Suve has been integrated into several public websites. During the emergency situation related to COVID-19, she helps to provide accurate and trustworthy information in English, Estonian and Russian.

Specific issues addressed and anticipated impact

During the emergency situation related to COVID-19, she helps to provide accurate and trustworthy information in English, Estonian and Russian.

Organisations/institutions involved

Volunteers, Garage48, Wize AI, Boost.ai, Work in Estonia, Invest in Estonia and Government Office.

Relevant URL(s):

https://eebot.ee/en/

Level(s) of government:
  • National/Federal government
  • Private Sector
  • Non-Profit/Civil Society

Issues being addressed:

  • Patient care
  • Information and practice sharing (with public and/or internal)
  • Governance responses
  • Public service delivery under new circumstances

Response tags:

Date Submitted:

12 June 2020

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