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U.AE: Ensuring continuity of vital government services around the clock by the UAE government


Innovative response

The UAE government has showed its readiness to identify and provide vital services for all citizens and residents so that they can obtain their government services around the clock through using smart channels without the need of any physical visit to its centers. This is to enable customers to complete their transactions remotely, in a way that ensures their safety and supports the UAE’s efforts towards facing the challenges of COVID-19, and reduce its impact on all sectors.

All these vital services have been shown on a single page at and also disseminated through a digital booklet.

The UAE government has been working on adopting and developing innovative tools and smart services system capable of corresponding to all potential challenges, achieving the highest levels of readiness and continuity in providing government services, and reaching customers at all times and under all circumstances.


Specific issues addressed and anticipated impact

Service centres need to be closed down which impacts a number of government services as they can no longer be delivered to customers. Some vital services need to be delivered continuously to citizens and businesses, and that too, without any contact.

This smart government system enables furnishing prompt response to customers’ inquiries and providing them with the requested services, while protecting their safety, as part of the comprehensive national efforts to limit the spread of COVID-19.

Organisations/institutions involved

Prime Minister's Office at the Ministry of Cabinet Affairs and the Future of the UAE; other federal government entities

Issues being addressed:

  • Public service delivery under new circumstances

Response contact:

[email protected]


Date Submitted:

20 April 2020