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This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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The UAE government has showed its readiness to identify and provide vital services for all citizens and residents so that they can obtain their government services around the clock through using smart channels without the need of any physical visit to its centers. This is to enable customers to complete their transactions remotely, in a way that ensures their safety and supports the UAE’s efforts towards facing the challenges of COVID-19, and reduce its impact on all sectors. All these vital…