Discipline Or Practice: Digital transformation

This guide is for people at 18F (a United States Federal Government technology transformation agency) who are wondering what to expect from a product manager on their team, as well as for product managers and those filling that role to understand what their team expects from them. This guide also serves as a resource for product management best practices at 18F. This guide could be used in other governments looking for product management guidance.

Features: Tips&Tricks

This playbook is an online crash course on service design. It works alongside the 14 points set out in the Digital Service Standard to provide the basics needed to get started on a digital service. It covers: About service design, Discovery phase, Alpha phase, Beta phase, Live phase, and Team roles

Features: Glossary, Techniques

The toolkit provides step-by-step guidance for development practitioners to leverage new sources of data. It is a result of a collaboration of UNDP and UN Global Pulse with support from UN Volunteers, led by UNDP innovation teams in Europe and Central Asia and Arab States. The guide is structured into three sections - (I) Explore the Problem & System, (II) Assemble the Team and (III) Create the Workplan. Each of the sections comprises of a series of tools for completing the steps needed to…

Features: Techniques

A guide intended for the Australian government for designing public services in user-centered and iterative ways. This resource is intended to help teams start small and learn fast, and to create services that can be delivered quickly and to save money by reducing service failure. It is organised into 4 design and delivery stages, each with an associated guide: Discovery, Alpha, Beta, Live.

Features: Glossary, Techniques

This resource contains a framework and guidance regarding the use of user-centred design. The publisher defines the UCD process in six phases - two planning and four delivery phases. The two planning phases focus on typical project planning aspects such as problem space, resources, agency readiness, team logistics, governance, etc. The four delivery phases are about action, talking to users to understand their real needs, prototyping potential solutions, and building the minimum viable product…

Features: Checklist, Guiding framework, Techniques

The United Kingdom government's design principles and examples of how they have been used. Each principle includes links to articles with additional explanation and reflections. 1. Start with user needs 2. Do less 3. Design with data 4. Do the hard work to make it simple 5. Iterate. Then iterate again 6. This is for everyone 7. Understand context 8. Build digital services, not websites 9. Be consistent, not uniform 10. Make things open: it makes things better

Features: Techniques

This resource is intended to support United Kingdom government teams create and run digital services according to their Digital Service Standard. It covers Accessibility and assisted digital, Agile delivery, Design, Measuring success, Service assessments and getting on GOV.UK, Technology, The team, and User research.

Features: Tactics, Techniques, Tips&Tricks