Good For: Proposal development

The Experiment Co-Creation Platform (ECP) is a model for collaboration and experimenting dedicated in delivering sustainable solutions to wicked urban problems. The ECP model was developed and prototyped by Demos Helsinki. In the model, cities, higher education institutions and non-academic collaborators such as companies and foundations together define a desirable shared vision to work towards to as well as identify the challenges preventing the vision from happening. Research-based teams…

Features: Guiding framework

This resource provides guidance on four criteria/factors (Specific Problem, Defined action, Clear Data Product, Accessible data) the publisher has found to be helpful for public sector organisations considering running a data analytics project. It also contains information on privacy impact assessments and research ethics.

Features: Techniques

Pixar’s Rules of Storytelling provide guidance on developing and telling a good story, an important skill for building consensus around a new idea or project.

Features: Techniques

This playbook is an online crash course on service design. It works alongside the 14 points set out in the Digital Service Standard to provide the basics needed to get started on a digital service. It covers: About service design, Discovery phase, Alpha phase, Beta phase, Live phase, and Team roles

Features: Glossary, Techniques

This resource is a method library containing 54 method descriptions for using the key methods in service design. These methods include instructions, guidelines, and-tips-and tricks for activities within research, ideation, prototyping, and facilitation. This collection only contains building blocks. It doesn’t detail how to assemble them into a cohesive design process or how to plan or manage it. The associated (paid) book and curriculum offers this context.

Features: Facilitators guide, Tips&Tricks

Reference Panels, also known as Citizens' Assemblies, Commissions and Juries, are an example of long-form deliberative processes that are frequently used by governments and public agencies to obtain detailed guidance on important and sometimes controversial policies. Based on the publisher's experience with reference panels, they offer eight moves from their playbook to help others plan their own deliberative process.

Features: Checklist

Here you find a selection of the Danish Design Centre’s commonly used tools. It includes information about the methods, instructions for tool use, and printable materials. The tools are divided in three categories that are used at different stages in the design process - and often in this order: Explore, Co-create, and Give the future concrete form. Explore helps the participants to open up and get around all aspects of the issue. Co-create contains tools that help participants get in-depth…

Features: Facilitators guide

This online library contains over 400 facilitation resources, available with free login. Tools are organised by topic: Team, Energiser, Idea generation, Issue resolution, Explore and understand, Action. They include information such as time required, group size, difficulty, materials, step-by-step instructions, tips, and variations as well as user comments. This private company also offers free and paid session planner software using the methods in the library.

Features: Facilitators guide

Platform Design Toolkit is based on the tradition of service design thinking and the publishers intend it to overcome the limitations in traditional, linear, business modeling approaches. This methodology is based on a multi-sided, ecosystem based, platform model instead of a traditional product or service design. Those interested in building their "government as a platform" strategy or building a suite of digital or non-digital products or services would likely find value in this approach but…

Features: Associated curriculum, Glossary

The SIC learning repository is an online, open resource available for innovators, researchers and policy makers to improve their skills in design for Social Innovation. The tools section is organised by main activities/actions, including: RECRUITING SOCIAL INNOVATORS STAKEHOLDER ENGAGEMENT IDEATION PRODUCT/SERVICE DEVELOPMENT PROTOTYPING SUSTAINABLE GROWTH AND IMPACT FUNDING OPPORTUNITIES For each tool, time commitment and team requirements are listed and each can be downloaded as a PDF.

Features: Examples or Cases, Techniques