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‘Good Coffee’ – from mental hospitalization back to mainstream employment

שער מנשה

Good Coffee is a Vocational Engagement Enterprise that organises a chain of social cafes for people with complex psychosocial disabilities.  The cafes provide vocational rehabilitation on a work place and for some, introductory training is already given during their hospitalization in Mental Health Centers. The model enables continuity of care and transition between the realms of Health, Social Services and Employment. Good Coffee also reduces public funding, increases independent living and medical conditions among service users, and drastically improves their employability.

Innovation Summary

Innovation Overview

Good Coffee is a chain of social cafés that serves as a professional vocational rehabilitation training centers for people with complex psychosocial disabilities, previously goin to day centers and sheltered employment.

Good Coffee's main objective is to enhance vocational and interpersonal skills and promote practical experience in working in the kitchen as a barista, providing customer service, and various other positions necessary to work in this field.

The innovation addresses a crucial problem in employing vulnerable populations: this demographic has limited opportunities for vocational training, integration, and community inclusion.

The vocational rehabilitation team at each cafe is comprised of a professional rehabilitation manager, employment specialist, and a culinary business specialist - who oversees comprehensive training programs and skills development. The training includes coffee making, kitchen work, food service hygiene, customer service, cashiering, and stock management. Notably, six of 17 cafes, are strategically located within mental health centers through partnerships with the Israeli Ministry of Health.

These six cafes now support 162 service users, a diverse mix of individuals with complex psychosocial disabilities living in the community, and patients hospitalized for mental health reasons. The innovative "pre-rehabilitation" program, conducted during hospitalization, empowers participants with vocational abilities. After discharge, individuals can seamlessly transition back to mainstream employment with our supported employment services or continue their support in Good Coffee or any of our 130 training units across Israel, located in the heart of the community.

This model facilitates a smoother reintegration process, bridging the gap between hospital and community life. It operates within the intersecting realms of health, social services, and labor, maximizing training and participation while minimizing health and social-related costs. Good Coffee's 17 branches are part of 130 training units operating under the Integrative Unit Model (IUM). These units emulate conventional businesses, offering diverse training roles within socio-contextual and person-centered programs.

The IUM prioritizes rehabilitation, placements, and career development over revenue generation. Implemented across all units, the P3 (Preparation, Placement, Progress) supported employment model, and Individual Placement and Support (IPS) job coaches play pivotal roles, encouraging service users to seek open-market positions.

Additionally, our "Service Improvers" program involves over 250 trained service users in strategic decision-making and staff recruitment screening. In the six Good Coffee locations within Mental Health Centers, approximately ten service improvers with lived experience actively contribute to service design and improvement, enhancing our innovative approach's overall impact and sustainability.

Innovation Description

What Makes Your Project Innovative?

We made a great transition in vocational rehabilitation from conventional post-hospitalization community settings - by integrating it directly into Mental Health Centres. This model introduces concepts of rehabilitation, recovery, and hope in the early stages of mental health recovery, aiding patients in stabilization, improving social relations, minimizing re-hospitalization, and facilitating independent living in the community.

During the ‘pre-vocational rehabilitation’, hospitalized patients undergo support alongside service users who participate in their 'community-based' vocational rehabilitation. This shared practice in the café normalizes recovery processes, fostering a transition from hospital to community and labor market inclusion.

The café also serves as a meeting point within hospitals, where team members, staff, patients, and community members come together. Dietary education groups and other life skills sessions are being held in the café.

What is the current status of your innovation?

Our innovation has successfully facilitated the transition from hospitalization to community-based rehabilitation and mainstream employment. Participants have reported a higher sense of optimism and an increased willingness to engage in community activities that promote inclusion. These findings underscore the crucial role of pre-rehabilitation within mental health hospitals, emphasizing its positive impact on individuals' attitudes and overall well-being.

Initially piloted in one Israeli mental health center, the project is now actively implemented in six nationwide. Based on this success, Shekulo Tov Group has leveraged the insights gained to develop a program with a similar vision for the Israeli Prison Authority, for prisoners with complex psychosocial disabilities, engaging them in a chocolate-making production workshop before discharge. Upon release, participants can integrate into our community-based production plants or other enterprises.

Innovation Development

Collaborations & Partnerships

Collaborating with the Israeli Ministry of Health was pivotal for implementing the service across hospitals. Their involvement ensured integration into diverse healthcare settings, and improving case management during patient discharges.
As a civil society organisation we played a central role in uniting stakeholders, including mayors and local community organizations that helped normalized mental health, supporting cafes and encouraging community members to spend leisure time in mental hospitals.

Users, Stakeholders & Beneficiaries

Good Coffee addresses post-hospitalization challenges for people with complex psychosocial disabilities, reducing transitional vacuum and supporting reintegration into mainstream employment or community-based vocational engagement. it ensures meaningful pathways of independent living.
From a social perspective, mayors and influential figures actively endorse the cafes, it helps destigmatizing mental health, making the cafes enjoyable spaces for leisure and promoting social inclusion.

Innovation Reflections

Results, Outcomes & Impacts

Good Coffee's program boasts an impressive 85% successful transition rate.

Before Hospitalization:
- 81% had prior experience in mainstream employment or vocational activities.

Post-Hospitalization:
- 59% transitioned to vocational training or community rehabilitation.
- 26% secured mainstream employment through supported services.

In the broader scope of the Integrative Unit Model, service users who were transitioned to mainstream employment with our support:

- 65% maintain employment for over a year.
- 95% earn at least minimum wage.

These results affirm the innovation's success in promoting sustained employment and independent living, showcasing it effectiveness in fostering societal inclusion.

Challenges and Failures

Navigating Mental Health Centres can pose challenges in aligning medical and social services. Building trust required balancing medical and rehabilitative approaches.

Long-term patients might struggle with rehabilitation concepts in hospitals, and some lose hope; the solution lies in encouraging staff to instill hope and maintain momentum.

Some service users, already in the community, have concerns about returning to where they were hospitalized. With a lot of attention from our team, we try to transform this concern into an experience of growth and a therapeutic process to return to the mental health centers in a different, more assertive position and be a role model for other hospitalized patients.

Conditions for Success

Firstly, our Integrative Unit Model, renowned for its methods and outcomes (36% transition to mainstream employment), provides a robust foundation. Its adaptability allows flexibility, extending into diverse contexts, environments, and user groups, including hospital patients.

Equally pivotal is the support from the Israeli Ministry of Health, characterized by innovation-friendly policies and an open-minded, inquisitive approach. Their internal backing and collaboration with hospital teams serve as a catalyst, propelling the transformation of our vision into reality. The synergy between a proven model and a supportive regulatory environment creates an optimal landscape for success.

Replication

The innovation has demonstrated potential for replication. In particular, in countries with distinct divisions among healthcare, social services, and labor ministries - the model promotes a cohesive, person-centered approach across agencies becomes crucial. The success of replication lies in adapting the model to local structures while emphasizing collaborative, cross-agency coordination.

Lessons Learned

Two critical lessons emerged from our experience. First, fostering interactions between hospitalized service users and those thriving in the community significantly strengthens hope and motivation. This shared journey empowers individuals to envision success in their rehabilitation process.

Second, normalizing mental health discussions through public engagement is pivotal. Establishing cafes open to the general public within hospitals not only challenges stigmas but also cultivates popular support. While addressing security concerns for more comprehensive public access remains challenging, ongoing collaboration with regulators seeks to overcome these barriers.

Anything Else?

The innovation extends its impact by opening coffee shops within certain hospitals to the general public. This deliberate outreach aids in normalizing mental illness and the presence of mental health facilities in society. A standout example is Sha'ar Menahse Hospital, where our cafe has become a popular spot for breakfast and lunch in partners. We've also successfully marketed our cafe to organized tourist groups, offering them a lunch experience and explaining our project. This multifaceted approach ensures that our innovation not only transforms the lives of individuals undergoing rehabilitation but also contributes to destigmatizing mental health within the broader community.

Supporting Videos

Year: 2018
Level of Government: National/Federal government

Status:

  • Diffusing Lessons - using what was learnt to inform other projects and understanding how the innovation can be applied in other ways

Innovation provided by:

Media:

Date Published:

28 June 2024

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