The CXEC is a cohort program that brings together US Department of Agriculture (USDA) staff across America to learn about customer experience (CX) and develop new solutions to common CX issues faced by American farmers. In doing so, it creates a unique space for collaboration, knowledge-sharing, and the development of locally-informed solutions.
This is an account of how managers became enthused and took responsibility for leading change and co-creating it with their staff within the Planning service. The approach they took was in stark contrast with their standard and legislative based thinking and obvious digital solutions. They incorporated new management behaviours and team working. Waste was dramatically cut, and the staff environment created a highly motivating culture. The impact of the customers needs was profound.
The Government of Aruba developed a dynamic policy framework based on 10 key building blocks that jointly form a road map setting the direction for Aruba’s digitization strategy. The publication of the road map marks the culmination of the government’s preparatory implementation work over the past 3 years. At its core, the strategy is about meeting the needs of people within a service model that is fit for the demands of the 21st century.
Better ecosystem understanding is needed in the Western Balkans where governments face the challenge of aligning with the European Green Deal and Circular Economy amid EU enlargement discussions. This project implements an innovation policy for sustainable growth by introducing tools for territorial analysis to support development policies. It is the first regional effort of this kind, positioning existing circular economy challenge owners in a system viewpoint as part of a co-creation process.
The Hexagon for Public Innovation (HIP) is a model to accelerate the systemic change of organizations that conceives innovation as networks of conversations, shared wishes, visions and affections. Six vectors summarize the key dynamics to transform a classic institution into a dynamic organization. It was launched in the Ibero-American Summit of Heads of State, benefiting key players in 22 countries from public and private sector, as well as civil society.
The GCF is the MMC’s response to the unmet needs of cities as they work to support migrants, refugees, & IDPs during COVID-19. By offering direct financial and technical support to cities in low & middle income countries, the GCF proves fiscal feasibility in places that are often disregarded by donors with low-risk tolerance. The vision is to create a model that can be scaled & replicated elsewhere to ensure that global responses to pressing challenges reflect & address realities on the ground.
Democratic Society have developed a prototype for a Democratic Climate Model to show the impact of putting citizen at the centre of local climate action. It responds to the gap in pan-European efforts to democratise climate action, providing terminology and models to shift cities from a solely technocratic to a democratic approach to climate resilience. It is evolving ‘climate democracy’ discourse with funders, public sector and civil society by scaling local initiatives to European potentials.
Governments traditionally don’t share information and learnings and they are often slow to evolve. OneTeamGov is an innovative community that spans the globe, bringing together individuals who are committed to radically reforming government services and learning from each other. OneTeamGov are an entirely volunteer-run network of individuals who continue to share ideas, project learnings, new ways of working, and continue to push government to be better for all.
The Innovation Compass/Recorder helps to better understand enabling factors for public sector innovation and to support governments in identifying fields for improvement and in sharing good practice across institutions and borders. The Innovation Compass builds on the experience from the Scandinavian region, based on statistical surveys and reflective self-assessment. It was developed by a cross-sector network in Germany, Austria and Switzerland.
Measuring motorcycle helmet use is critical for countries to target enforcement and measure the impact of new laws for road safety for motorcyclists. Current methods to measure helmet use are time-consuming and costly and involve roadside observation and review of hospital records. This novel method, using street imagery and crowdsourcing internet marketplaces, has the ability to revolutionize how this life-saving intervention is measured by dramatically reducing time and cost.