Innovation Tag: Artificial Intelligence (AI)

AI tool integrated into the national OuvidorSUS platform developed by the General Ombudsman’s Office of the Brazilian Ministry of Health is innovation meant to enhance the Public Health System’s responsiveness to citizens. Platform which - used by more than 2k health ombudsman offices - is enhanced by artificial intelligence to organize and analyse citizens’ submissions and optimize workflows. This allows staff to focus on meaningful human engagement while enabling decision-makers to…

SEA Observatory Platform is public-interest AI governance infrastructure for Southeast Asia. It brings together 350+ official resources across 11 jurisdictions and ASEAN, helps institutions verify rules against primary sources, and uses GovSim (Governance Simulator) to rehearse procurement, oversight, and implementation choices before harm occurs. Its innovation is one auditable workflow from policy discovery to verification to decision rehearsal.

Many deaf citizens still struggle to complete essential government services because they cannot easily communicate with staff. Our innovation is an AI system that instantly translates between spoken Arabic and Arabic Sign Language, using a signing avatar and camera. It lets deaf citizens deal with Civil Affairs independently, privately, and with dignity.

The Norwegian government has developed Designsystemet, a shared foundation for building accessible and consistent digital services. It provides reusable UI components, design guidelines and patterns that help organisations develop services faster while meeting accessibility requirements. Developed collaboratively across government, Designsystemet is technology-agnostic and recognised as a Digital Public Good, meaning organisations worldwide can use, adapt and contribute to improving it.

Developed by the Ministry of Health to analyze data flowing from all healthcare facilities in real time, SINA is an advanced, big data-driven decision support platform that enables real-time data visualization, interpretation, and comparison. Integrated with the AI assistant JAS in 2026, SINA allows users to gain insights by asking questions in natural language. By leveraging big data and causal analysis, SINA improves health policies, service delivery, and public health outcomes.

The Saudi Commission for Health Specialties introduced Basma as a new model to help healthcare professionals navigate complex regulatory services more easily. The platform uses artificial intelligence and a localized avatar to translate regulations into clear, step-by-step guidance, enabling practitioners to understand requirements and complete processes independently. This improves access to services, reduces confusion, and enhances the efficiency of regulatory service delivery.

Subway HVAC systems were mostly managed after failures or through routine inspections, leaving gaps in reliability and station air-quality control. Incheon Transit Corporation built an AIoT platform that uses vibration and noise sensors with AI analytics to detect early warning signs and support maintenance decisions. It is innovative because it combines predictive diagnosis, maintenance history and parts-cycle management in one operational platform.

Government entities often face delays and inconsistent implementation because complex digital policies are difficult to translate into clear technical action. DGCP is an AI-enabled platform that converts policy documents into actionable technical requirements and implementation-ready outputs, helping government teams deliver more compliant and consistent digital services. It is innovative because it connects policy interpretation and technical execution in one workflow.

Securing Foreign Pension Rights via AI & Big Data “Finding Hidden Foreign Pensions” Proactive Identification: Using AI-based data analysis to preemptively identify and notify potential beneficiaries. Transforming the Claim Support Process: From a passive approach to a scientific, data-driven identification method. Impact: Reversed the annual decline, expanding eligibility guidance eightfold from 202 in 2024 to 1,525 in 2025

Conecta is a platform that allows public administrators to use technology to anticipate problems faced by cities during extreme weather events, such as flooding, landslides, accidents, and fallen trees. The platform integrates and unifies real-time alerts from different technological sources, enabling faster decision-making and more effective emergency response. Additionally, all the data generated and compiled will allow society to understand new reality and measure how efficiently public…