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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Blockchain is transforming the world and we created the first pilot to experiment with this technology, promoting this transformation in the Colombian State entities making it more efficient, transparent and agile. We seek to accompany and promote projects that generate better services and processes within the entities; learning and documenting the entire process.
The Ministry of Education of Guanajuato seeks to address the notably high school drop out rates with the help of Big Data and Artificial Intelligence. Student trajectories are identified to create strategies and public policies to increase attainment and the educational level of the population. These efforts lay the groundwork to generate an Early Warning System to identify students at risk of dropping out of school.
The Foundation Certificate in AI project seeks to make Ireland a world-leader in the ethical application of Artificial Intelligence across the Irish civil and public services by 2030 and is in line with the digital ambition, which the government of Ireland set itself. The project aims to upskill/reskill Irish Civil & Public Servants, identify a pipeline of potential AI projects that can improve service delivery, deliver value for money and is aligned National Strategy in AI & Innovation.
Several land areas in Colombia lack of formal registry and documents as a consequence of the absence of territorial information and the aftermath effects of the armed conflict. Through the intensive use of new technologies and innovative methodologies, the problem of characterization of vacant areas was addressed by using novel methods to consolidate land data and information, benefiting the farmers of the area.
Madrid Mobility 360' is a mobile application that allows citizens moving around the city and calculates the most efficient route between all modes of transport in the capital, both public and carsharing or bicycles. It includes a powerful route planner, which allows estimating current and future journey times, and provides the capacity on a specific bus. The app allows payment for various methods of transport and reports the CO2 emissions generated.
The initiative is about the automation in the classification of service desk requests using AI techniques such as Natural Language Processing and open source tools to reduce the costs, optimize resources and improve response times in benefit of the citizens and the public institutions as service providers. The solution is developed by AGESIC (E-Government and Information and Knowledge Society Agency); this is an algorithm based solution in charge of classifying topics on different categories of…
The solution generates a controlled virtual environment quite similar to real evacuation and emergency situations. It seeks to train "Brigadistas" (first response agents) in change of guiding the evacuation of the people from each building while ensuring the bindingness to the protocol and safety measures in case of emergency. The innovation was trialed in an evacuation mock-up in the Presidency building.
Customer-oriented public services direct the authorities to look at citizens from their own responsibilities without taking into account a citizen’s overall life situation. A human-centric and life event -based operating model supported with the life-event service ecosystem technology enables the authorities to produce value directly in people's life events through the cooperation of other service providers in a timely and proactive manner.
Democratic Technology brings governments and citizens into the 21st century. It empowers engagement in real time on daily issues, between people and politicians in a seamless and transparent way. Using geolocation or an address entry, real verified users are shown their government representatives on their smartphones enabling direct one-to-one messaging on important events. Collected anonymized data enables evidence based decision making for the public and governments.
Less than 5% of Small Business (SBs) in Australia take out formal intellectual property protection, with many small business owners putting themselves at risk due to a lack of awareness about the need for Intellectual Property, especially at the point of establishing their business. TM Embed aims to engage these small businesses at critical points of their business journey by building awareness, educating them about trade marks, and simplifying the way in which they engage with the trade ma