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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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The CXEC is a cohort program that brings together US Department of Agriculture (USDA) staff across America to learn about customer experience (CX) and develop new solutions to common CX issues faced by American farmers. In doing so, it creates a unique space for collaboration, knowledge-sharing, and the development of locally-informed solutions.
The West Africa Health Informatics Team (WAHIT), based at the West African Health Organization (WAHO), is a team of software developers and health information system experts that provide on-demand technical assistance to countries while building local capacity. Originally founded in the wake of the Ebola outbreak as a proof of concept to test innovative models for building local health informatics capacity, WAHIT evolved into a foundational component of WAHO’s leadership in health in the…
The Government of the Republic of Korea has implemented an ICT-based agricultural data management system through digitalization and a human capacity building program, which allows innovative data collection, analysis, and sharing in 6 ASEAN member countries. Through this, the governments have improved the paperless work process on agricultural statistics, accumulating the data and human resources for enhancing food security in the ASEAN region.
The Conexão Inovação Pública RJ is a network of Brazilian public servants. Distance and other factors negatively impact the interaction and mobilisation of network members. The Connection for Open Recognition Program is an action of engagement, collaboration and strengthening of the network to encourage the sharing of material, promotion of new events and recognition and appreciation among the members of the network.
Surviving family members of unexpected deaths (accidents, murders, suicide) are often ill equipped to process pain, cope with daily functions, fulfill social roles and maintain health. Finding one's own spiritual resources in such crises can be immensely helpful. This pilot program integrates spiritual support responses into Israel’s Ministry of Labor & Social Affairs’ Sudden Loss and Bereavement Centers and targets parents in order to build and enhance family resilience and well-being.
The State Government of Pernambuco has created a hub for public innovation - "Usina Pernambucana de Inovação". The Usina offers help and guidance for public institutions to innovate. With the Usina, the government can improve and disseminate knowledge about innovation, facilitate experimentations, evaluate projects and portfolios to reduce risks, optimize resources allocation and use, and create a strong culture of innovation.
Recruit Smarter is a multi-sector initiative of the Victorian Government and Melbourne University to develop inclusive recruitment practices and address unconscious bias in recruitment. Internationally, Recruit Smarter is the first initiative of its kind, contributing findings to a growing body of research demonstrating the benefits of inclusive workplaces. 46 organisations across the public, private, non-government, and research sectors contributed to Recruit Smarter and its findings.
Digital Lithuania Academy is an online learning platform that aims to guide the country’s public sector through the digital transformation. It seeks to immerse public servants in digital practices relevant to their work, and upgrade their professional profiles through a highly personalized learning pathway. By becoming increasingly tech-savvy, public servants have the chance to vastly increase their efficiency, find innovative ways of working, and deliver better public services to citizens.
The programme My First Salary addresses youth unemployment by providing a salary subsidy grant for the first employment of high school or university graduates bellow 30. It is implemented through a state-of-the-art tech platform that automates the application process, approval and match-making. It is a “zero paper” alternative to what used to be a “complex bureaucratic state support procedure”, combined with a transparent “recruitment procedure” – all in a streamlined and fully…
While tens of thousands of refugees are permanently resettled to host countries every year, governments lack the capacity to know which communities to place which refugees. Annie™ MOORE, used by the resettlement agency HIAS, deploys advanced analytics to recommend communities that are most likely to maximize refugees’ odds of being employed. Annie™ boosts employment chances by at least 30% over manual placement and ensures that the needs of refugees and community capacities are both…