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An additional 395 case studies are available in the case study archive.

Combining Design Thinking and Rapid Impact Evaluation methodologies allows for a user-centered counterfactual to measure the impact of the current program design, while simultaneously identifying programmatic design flaws and generating solutions for improvement. The participative process for co-developing the counterfactual triangulates multiple user perspectives and data sets to provide new lines of evidence to pursue innovative solutions and offer a more iterative approach to evaluation.

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Organisational development in a municipality within a framework set by the municipal council is not new. However, a local authority can still be innovative in how it designs such development and the role employees play in it. In Nijkerk (approx. 43,000 inhabitants), this has led to an organisation made up of 28 self-managing teams that come directly under the authority of the municipal clerk. Nijkerk went through a process where employees and the development of their talent came first.

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The Client Experience Measurement Survey Model was developed by Employment and Social Development Canada to gather and analyse client feedback to improve service delivery to its clients. Canadians have been able to express their views on government programs and services, which have informed the way programs and services are designed and delivered.  The survey allows the tracking of service satisfaction, ease of access, effectiveness of service delivery, and the experience of particular programs and client groups in depth. It provides accurate and reliable data on satisfaction drivers, service improvements, and client groups facing barriers.

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The Louisville Metro Badge Program rewards employees for tasks like creating an open dataset, crowdsourcing information from citizens or collaborating with other departments on projects. There’s a tiered reward system for civil servants who participate, with prizes ranging from LinkedIn recommendations to recognition at a city-wide awards ceremony.

 

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In order to rebuild the relationship between the administration and its stakeholders, the Chamber of Commerce of the Italian city of Cosenza has initiated project #OpenCameraCosenza. To achieve this objective, #OpenCameraConsenza rearranged the organizational and communication structures and together with the legal representative, the communications team used different tools to reach the administration's stakeholders: Facebook, Twitter, Instagram, Aurasma app, Qr-codes and the website.

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HubGov is an interinstitutional program of innovation in Government that has the participation of institution from the three spheres and three powers. Through a learning trail in innovation and intrapreneurship skills, each institution comes up with a complex challenge and at the end of the program presents a solution proposal to this challenge.

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17 million of people joined the eHealth in less than 6 months, which is every third Ukrainian. Such growth determined by the Public Power Corporation model of organizational process of the eHealth implementation in Ukraine. It was developed by the state-owned enterprise eZdorovya in cooperation with the government, business, IT and civil society. It enables to create a national highly secure eHealth system fast, effectively and transparently. Today, the eHealth in Ukraine is one of the key anti-corruption initiatives.

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There are two projects to co-build the relationship change between administration and farmers, organised by the group “Les IdéaCteurs” :
- “la parole aux jeunes” an innovative form of debate with 80 technical students to become farmers
- a creative session “pour simplifier la vie des agriculteurs” organised in june 2018, with 40 people (half of farmers, half of public officers) which allowed, in a very constructive climate, to generate around 20 ideas about 3 possible axes of simplification.

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The Government of Slovenia has developed a new approach to preparing government services and public policies. Through specially designed workshops with a 360° approach to different stakeholders, these so-called ˝Policy Jams˝ aim to develop citizen-centred policy solutions. Based on systems theories and service design principles they open up the discussion space, while gearing participants toward finding viable innovative solutions.

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GovTech Poland is a completely new way of bringing innovations to the public sector. We have set out to define new procurement rules, set standards and build bridges between innovators and officials. Organising competitions, workshops, and introducing new digital solutions ourselves, our objective is to make the administration an agile, responsible partner for SME's and startups.

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