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Community Connects is a pilot project that came out of the Transportation Innovation Lab. Problem/Opportunity: Cape Breton Regional Municipality (CBRM) is a region with high levels of poverty and unemployment. Innovation: Taxi service, doorstep pick-up, defined drop-off points, flat rate: $7 seat. Why innovative? In short, the approach (social innovation lab) and those that were engaged (first-voice participants).

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A multistakeholder partnership created a regional indicators-based monitoring system to track pro-poor health policy change across the Southern African Development Community (SADC), a low-income region beset by socio-economic costs of a high disease burden. This stimulated SADC’s Result-Based Regional Monitoring and Evaluation initiative. Extending to all SADC priority areas, Results-Based Monitoring and Evaluation (RBME) enables real-time tracking of regional performance, documentation of results at country level and the facilitation of evidence-based decision-making and learning

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In 2016, British Columbia (B.C.) had the second highest poverty rate in Canada but was the only province without a poverty reduction strategy. To inform its first strategy, a new government completed the most extensive poverty engagement to date in Canada, focusing on people with lived experience of poverty.

To address barriers, B.C. used a range of innovative engagement approaches including direct supports for participants, dedicated Indigenous engagement and funding grants to non-profits.

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There is a significant gap in Labour Market Information for people living on reserves in Canada.  This Pilot project will improve the detail and timeliness of labour force information for on-reserve First Nations (FN) communities towards reducing the skills and employment gaps between First Nations and non-indigenous Canadians, through co-development.
The components to the Innovation are:
1.Annual survey of the entire on-reserve population 15 years or older
2.Skills inventory to support skills development and job matching
3.Ongoing administrative data modelling to validate and augment survey results

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Employment and Social Development Canada (ESDC) led the design and implementation of a national poverty reduction strategy public engagement process. We offered Canadians multiple ways to share their views, from public town hall events to online discussions, to a youth contest, to an in-depth research project. The engagement process successfully reached thousands of Canadians in a short time frame on a low budget. The plan is now used as a Government of Canada model for effective civic engagement.

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The Client Experience Measurement Survey Model was developed by Employment and Social Development Canada to gather and analyse client feedback to improve service delivery to its clients. Canadians have been able to express their views on government programs and services, which have informed the way programs and services are designed and delivered.  The survey allows the tracking of service satisfaction, ease of access, effectiveness of service delivery, and the experience of particular programs and client groups in depth. It provides accurate and reliable data on satisfaction drivers, service improvements, and client groups facing barriers.

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In the past, many Canadians with disabilities could not participate in consultations due to their inaccessible design. In 2016-2017, the Government of Canada held the most accessible consultation ever done in Canada, with engagement of over 6,000 Canadians both in-person and online. Canadians had access to sign language interpretation, accessible facilities, and a host of other accommodations. Canadians with disabilities were able to communicate in the way that worked best for them.

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The Indigenous Early Learning and Child Care (ELCC) Framework is innovative because it represents a promising practice in the development of a comprehensive policy, program and implementation strategy that was co-developed with the Government of Canada and Indigneous peoples. The document recognizes the value of Indigenous-led, culturally-grounded programs and that supports their health and wellbeing, spiritual, social and educational development, and language and culture.

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With a citizen’s centric approach and a strong focus on co-creation, Simplex is a simplification and modernization programme designed to facilitate the citizens and businesses everyday life and their interaction with the public administration.

Initially launched in 2006, it had several editions since then and resulted in the implementation of hundreds of initiatives that cut red tape, reduced context costs and use ICTs to deliver better public services.

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Decidim est une plateforme numérique imaginée par la mairie de Barcelone dès 2016 pour créer et coordonner des espaces et des processus participatifs, qui vise à étendre et faciliter l’accès à la participation citoyenne en vue de la co-construction et de la co-production des politiques publiques. Il s’agit d’un projet européen open source : son code est ouvert et libre ; en d’autres termes, tout le monde peut le voir, l’utiliser, le copier ou l’enrichir.

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