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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Digitalization is key to the present and future of local commerce in any city. For digitalization to be effective, it must be personalized, thinking about the uniqueness of commerce, connected with the local and with the world to achieve greater competitiveness. Like the "Sherpas" in the mountains, the "Digital Sherpas" in Las Rozas guide businesses in digitalization and the multichannel and gamified platform "Las Rozas Fans" helps them connect to the world in an attractive and easy way for…
Governments provide a variety of financial help to people in need, with the eligibility/entitlement rules largely defined in legislation. But understanding those rules is incredibly hard, especially when under duress. This project is a community and social sector collaboration on a public, anonymous and interactive service that helps people know their legal rights to services & to an explanation from government, built upon a world first community reference implementation of legislation as code.
The Australian Government - Dept of Finance sponsored a Proof of Concept (PoC) that looked at how Rules as Code (RaC) might be provided as a shared utility that can be used to deliver simpler, personalised digital user journeys for citizens. RaC is the process of taking legislation and regulations and turning them into machine-readable code. It provides many benefits to citizens and government, including greater reuse, less duplication, greater transparency and accessibility of rules.
Public innovation Labs have been at the forefront of the transformation of public innovation ecosystems in different countries and cities. However, they are knowingly sensitive to changes in public administrations and to political decisions. Our Spider strategy (Araña) seeks to strengthen and give sustainability over time to public innovation based on the creation of networks and ecosystems and the non-exclusive dependence on innovation units or Labs, thus diminishing the related aforesaid…
The Future Mentors programme is a reversed mentoring programme in which a small group of young people mentor a decision maker from their own city about the hopes, dreams, and fears of the young generation regarding the future of their city. The programme is a platform for youth in cities to get into a dialogue with the decision makers and get their concerns and wishes heard. Twenty-six cities around Europe participated in the programme in 2022.
The Latrobe Health Assembly has undertaken a co-design process with service providers, government and people with lived experience to develop an innovative mental health cafe model for Latrobe City. The cafe has and continues to involve people with lived experience at all levels. It aims to: increase opportunities for peer support and social connection; reduce emergency department presentations for non-emergency mental health issues; and improve mental health consumer experiences and outcomes.
Transformation Wagen - "Daring Transformations" is a learning programme co-developed with and for public servants in the field of Environmental Politics in Germany. Aiming at enhancing tools for public administration to renew itself, it creates capacities and methodologies to handle major societal challenges and foster a transformative mindset to actively shape the future and not just react to what is happening.
Easy Government invites people with disabilities to redesign legal and administrative texts (i.e., laws, subsidy formulares) using an easy-to-read approach based on pictograms, simple words, short paragraphs, and the creation of new products that are simpler and clearer for all audiences (i.e., seniors, immigrants, people with low reading comprehension, children). With the lenses focused on diversity and inclusion we seek to address complex issues faced by these population groups.
Aviation is regulated in a vast set of laws and agreements, on an international and national level and is to be respected by aviators of all sizes; from big national airports, till little children playing with drones. All these different rules and moreover national differences lead to an incredibly complex system to implement. The Belgian Federal Public Service Mobility has developed a system that translates these legal requirements into a single online aircraft registration platform.
This is an account of how managers became enthused and took responsibility for leading change and co-creating it with their staff within the Planning service. The approach they took was in stark contrast with their standard and legislative based thinking and obvious digital solutions. They incorporated new management behaviours and team working. Waste was dramatically cut, and the staff environment created a highly motivating culture. The impact of the customers needs was profound.