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An additional 395 case studies are available in the case study archive.

“Azerishiq” OJSC has created an innovative and enhanced e-service for providing electricity of up to 150 kilowatts to the existing or under-construction buildings of entrepreneurs.  As a result of these reforms, entrepreneurs will be able to apply for an electricity connection through the One Window system online by visiting https://www.e-gov.az/en/login/?return=/az/services/readwidenew/3774/ website and the entrepreneur’s business will be provided with electricity within 20 days.

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The Arlington Restaurant Initiative (ARI) is a voluntary accreditation program which aims to increase safety and economic viability for restaurants and special events in Arlington County, VA. The Police Department has partnered with County agencies to establish a holistic approach to nightlife management and raise standards of restaurants that serve alcohol. ARI has been successful in reducing alcohol-related violence and building mutually-beneficial relationships with stakeholders.

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Combining Design Thinking and Rapid Impact Evaluation methodologies allows for a user-centered counterfactual to measure the impact of the current program design, while simultaneously identifying programmatic design flaws and generating solutions for improvement. The participative process for co-developing the counterfactual triangulates multiple user perspectives and data sets to provide new lines of evidence to pursue innovative solutions and offer a more iterative approach to evaluation.

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The Heating Assistance Rebate Program (HARP) helps over 42,000 low income Nova Scotians with the high cost of heating their homes in the winter. In 2016 Service Nova Scotia used an innovative approach to modernize HARP from a paper-based application to an online system to improve user experience and government processes. The modernization of this program was uniquely user-driven with significant user-testing leading the transition process and continuous user-testing for ongoing improvement.

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In order to set a common understanding of the progress made on the Government action plan related to Open Government, an online platform publicly shares the details of every government commitment and its corresponding progress. This approach offers:

- A framework for coordination between the different administration entities around Open Government
- A tool for transparency and accountability to be used by civil society and the general public

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In one sentence, the floating Parliament Accounts Committee between Small Pacific Islands State creates a multi-national team of experts who simplifies budget processes while transparently saving resources. A cost-effective measure to share expertise, boost accountability and communicate openly about Governments’ budget processes while providing MPs with the best guidance possible.

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A multistakeholder partnership created a regional indicators-based monitoring system to track pro-poor health policy change across the Southern African Development Community (SADC), a low-income region beset by socio-economic costs of a high disease burden. This stimulated SADC’s Result-Based Regional Monitoring and Evaluation initiative. Extending to all SADC priority areas, Results-Based Monitoring and Evaluation (RBME) enables real-time tracking of regional performance, documentation of results at country level and the facilitation of evidence-based decision-making and learning

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The promotion of competition has been identified as one of the major challenges of the Public Procurement System in Colombia. Despite its importance, it was only in 2019 that a tool  allowing to effectively monitor the participation of the interested parties on the bidding processes was developed and implemented by the Colombian Procurement Agency. Thanks to this tool, participants are able to diagnose flaws, and make suggestions or requests for improvements.

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The energy regulator of Flanders, Belgium, has launched a new interactive online tool, ‘GreenCheck 2.0’, allowing each citizen and company to check the characteristics of the electricity supplied to their home, such as the percentage of renewables, the country of origin and the energy source.

This way, the government caters to the increasing demand for green contracts, the need for transparency from suppliers and the government, while overall empowering the liberalization of the energy market.

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Bogota’s Citizen Complaints Dashboard (Tablero Control Ciudadano) is a preventive and social control web tool that displays the requirements that the citizens put before the public offices. The Citizen Complaints Dashboard gives access to public officials and citizens to the analysis and monitoring of complaints, claims and compliments entered into the System.

The Citizen Complaints Dashboard highlights alerting data related to issues regarding time of attention to the requirements as well as greatest concerns to citizens, promoting efficiency of the administration.

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