Gaeilge365 was created to respond to growing demand for bilingual public services while opportunities to use Irish in everyday local authority services remained limited. It redesigns existing services to create real speaking opportunities, increasing annual use from 10,000 to over 26,000 in one year, with a target of 150,000 by 2028. It is innovative because it replaces translation‑based compliance with a scalable, measured service model that delivers clear social impact.
Innovation Tag: Innovation Labs and Units
“Madrid, Digital Capital” is a city-wide transformation model that redesigns how Madrid delivers services and makes decisions using real-time data and digital tools. It simplifies procedures, improves daily services and helps the city respond faster to citizens and businesses. It is innovative because it turns digital transformation into a single, measurable system for running government, not just isolated projects, and that is fully user and citizen centred and also environmental centred.
Government digital systems can create invisible barriers for civil servants and citizens. Experiência.Gov is an evidence-based UX methodology created by public servants at Brazil’s Ministry of Management and Innovation in Public Services to identify and eliminate these frictions. The approach combines behavioral science, observation of real use, and agile prototyping to turn usage evidence into concrete improvements in government digital systems.
The innovation was developed to help Caruaru address violence by using data to identify the most vulnerable groups. The Violence Prevention Observatory brings together information from various public services to better understand the root causes of violence and to design effective solutions. By integrating data from areas such as education, health, and public safety, the project offers an innovative approach that enables more preventive and better-coordinated actions to protect citizens at risk.
The project proposes a system for extracting and analysing information from the medical records of breast cancer patients, using artificial intelligence. This would support research, personalised medicine and health decision-making, benefiting clinicians and regional authorities. This provides an automated alternative to accelerate translational research, promote personalised medicine and improve the efficiency of health services.
In Peru, the lack of systematic evidence hinders efficient budget allocation and innovative public policy. The MEFLab addresses this by conducting experimental evaluations of programs and policies that benefit the Peruvian Ministries and the citizens through improved public services. The lab's innovation lies in using existing evidence, creativity, and collaboration to design new public policy solutions and promote evidence-based decision-making.
Baia Mare has developed a community-driven approach to decontaminate heavy metal-polluted land using plants, addressing a critical public health issue. The project combines phytoremediation, smart mapping technology, and a digital reward system to encourage environmental action and sustainable development. This innovative model empowers citizens, improves urban health, and creates new green economic opportunities.
The National Injury Insurance Agency Queensland in partnership with Queensland University of Technology is revolutionising support for those severely injured in accidents by offering a digital platform for easier access to services and self-management. This initiative provides a seamless, empowering user experience, enhancing independence and trust in public support systems. It's innovative because it transforms traditional, paper-based processes into an accessible, efficient digital solution.
Karolinska University Hospital is piloting a new model for nurse-led innovation. The model consists of a framework for enabling nursing organisations to work with innovation and a nurse-led innovation hub concept, where nurses can collaborate with the industry to co-develop solutions for healthcare. Through this, the hospital puts nurses in the driving seat of innovation in healthcare to both develop better solutions for healthcare and promote a sustainable work life for frontline staff.
To tackle air pollution and climate-related challenges, Milan has devised and executed a groundbreaking initiative to engage citizens in sustainability planning – the Permanent Citizens' Assembly on Climate. By fostering inclusive deliberations, the Assembly puts forth tangible recommendations for the city's long term sustainable development agenda. Its innovative model guides an equitable transition that positively impacts all residents ensuring durable civic participation in policymaking.