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An additional 395 case studies are available in the case study archive.

A growing number of challenges face the province from an aging population and growing debt to successive one-term government and a disengaged public service. Given these challenges, there is a growing consensus in the public service that change is needed despite organizational structures and behaviours that favour the status quo. As a result, GNB’s “Innovation and Design services” has evolved to help public servants become better problem solvers and move towards a more human-centred government.

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Tiger Team is a monthly cross-corporate super team of 25+ passionate people to boldly tackle problems in the administration and city. This collaborative experiment brings together staff, citizens, and community stakeholders for 2.5 hours to understand and explore complex problems, generate ideas and prototype solutions to test with users. By bringing together these diverse perspectives Tiger Team is able to compress timelines, find unexpected solutions, identify change makers, and break down silos.

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Fotocívicas is a behaviourally inspired traffic control system that relies on educational and civic fines aiming to transform drivers’ behaviour by reducing recidivism and licensing effect among offenders. It sets out to change the previous system, which was based on monetary fines with cameras placed where drivers were more prone to speed, not where more fatalities happened, without improving behaviours or road safety

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An innovative maritime communication system enabling:
1. Invisible and unidentifiable VHF communication becomes visible in real time with one click.
2. A ship's past routes and/or frequently navigated routes, which were previously unrecorded, will be made known through big data-based analysis that fully reflects the ship's characteristics and general routing patterns.
3. Invisible voices will be made visible through an automatic transcription system based on voice recognition.

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The State Government of Pernambuco has created a hub for public innovation - "Usina Pernambucana de Inovação". The Usina offers help and guidance for public institutions to innovate. With the Usina, the government can improve and disseminate knowledge about innovation, facilitate experimentations, evaluate projects and portfolios to reduce risks, optimize resources allocation and use, and create a strong culture of innovation.

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"It’s My Turn!" (to Speak) is a card game that gives children an active role in their community. Children are given cards to answer questions related to activities they like to do, to climate change or simply their neighbourhood. This enables the identification of citizenship issues concerning kids, engages them and the community (schools, families, etc.), and is the starting point to identify and implement local projects based on their civic participation and on that of the community as a whole.

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BrazilLAB is an innovation hub conceived to connect startups with the public sector and accelerate their solutions with a focus on improving public services. It stimulates urban innovation by supporting high-impact entrepreneurs searching for solutions to complex city challenges. BrazilLAB is also a key driver of Brazil´s GovTech movement by leading a government advocacy coalition. Besides, it has launched a GovTech Seal through which startups can be easily accessed by the government.

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Nudge Turkey undertook a project to increase the uptake of government subsidies by SMEs. Analysis showed our subsidies were used by a limited number of big companies, and government could reach the SMEs who need financial support the most. By interacting more closely with the firms, they clarified the pain points for the SMEs. Based on firms' feedback, organisers created a user-friendly website for explaining subsidies, and sent over 30,000 emails that used behavioural messages to nonapplicant firms.

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Even though the Finnish education system still ranks highly among international comparisons, it is under pressure to reinvent itself. The Innovation Centre based at the Finnish National Agency for Education (EDUFI) has carried out a year-long, facilitated process, The Experimentation Lab to support teachers, school leaders and local education administrators to co-create local solutions to address complex challenges and simultaneously inspire transformation in education governance.

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We often hear stories about the interpretations of laws and attitudes of public institutions. This year in Latvia for the first time the initiative “An Official Shadows an Entrepreneur” was launched, allowing for the public servant to broaden his view and “step into entrepreneur's shoes” to evaluate how the regulation is applied in practice and what requires further improvements. The initiative promotes a dialogue between the state and the business to reduce the administrative burden.

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