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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Facilita Peru empowers public entities in digital transformation by digitizing procedures and services across 449 institutions with 1,500 forms, enhancing accessibility for citizens. Officials manage digital forms without operational costs, and citizens benefit from virtual procedures from home. The innovative virtual parts table streamlines application and record management for enhanced efficiency.
Niñas Digitales Peru inspires girls aged 8 to 17 in science and technology careers, addressing the underrepresentation of women in these fields. The program focuses on developing digital and technological skills, offering free Scratch Jr programming virtual workshops to girls nationwide and guiding them in programming digital stories. The goal is to inspire and equip girls for active engagement in crafting compelling narratives, fostering their participation in the digital world.
MauPass has been developed for citizens and businesses to transact easily and securely with Government online. It is a single window of authentication service to provide a layered approach towards e-Authentication implementation for all government and other e-services. This initiative follows an urgent need for better identity and access management for a trusted ecosystem.
Τhe Municipality developed a centralized Internet of Things (IOT) management platform with the ability to control, record and analyze power consumption data and other resources in buildings and other infrastructures, which can function as a smart city base for the Municipality. With it, the Local Authorities will be able to obtain documented data and prepare relevant analyzes for the purpose of certifying the Municipality and submit proposals for financing projects to reduce energy consumption.
The project was born from the need to redesign the Ministry of Education's (MI) decision-making processes. The ITeR application is an organizational and management tool built to suit this purpose. The beneficiaries of the innovation are the MI actors involved in the process, but also the citizens who benefit from the measures being issued more quickly. ITeR is innovative because it enables the cooperation of all actors, keeps track of all documents and greatly simplifies the decision-making…
The Ministry of Economy has piloted a web-based module that integrates a Business License application into the national Business Registry to incentivize businesses to apply for a license online, right after incorporating and obtaining a tax number. This innovation provides undigitalized municipalities an online channel with standard requirements for businesses in their jurisdictions, while gaining a free web-based back office workflow, with trusted digital legal and tax information to ease…
Brazil’s gov.br website offers almost 5.000 public services and has more than 200 million monthly page views on average. With so many service options, it’s paramount to make them easily available. Under that mindset, the Ministry of Economy developed two important improvements to its usability: the first is the use of AI to recommend services based on the citizen's browsing history. The second was creating User profiles as a way of finding services based on the citizens’ journeys.
In order to provide citizens with access to many residence-related services from a single point, rather than having to access each service separately, "My Residence" was launched on 9 March 2021. Under the Digital Transformation Office, many services related to the residence address of citizens are offered via the e-Government Gateway by 9 central government institutions as well as municipalities and utility companies.
BUPi, is a one-stop shop, developed to integrate different sources of information about property ownership and land management, gathering knowledge on the, until now, unknown land areas and sharing this knowledge with several government agencies in order to create economic and social value for citizens and for the country. BUPi ensures a simple and digital solution that citizens can use to identify and geo-reference their properties, according to the once-only principle.
To improve the Government's response to problems and delivery of products, the Office of the Prime Minister of Croatia introduced Agile methodology and Agile teams, which mimicked startups in using iterations and learning to inform their next move. All governments have policy challenges that seem too complex to be solved. These challenges span across several departments, have some areas where jurisdiction of departments is unclear, and any intervention would have serious impact on all citizens.