Total cases:
Search results:

Filter innovations:

Hide Map
Innovations:
0
Cases found:
Per page:
Sorted by:

The Australian government is transforming employment services to improve how the system works for job seekers, employers and the community.

Transformational change requires genuine consultation to capture the diversity of views of stakeholders affected by changes, identifying pain points, testing ideas and laying the groundwork for sustainable policy reform.

A citizen centric approach helps to understand the real-world impact, leading to better outcomes and greater acceptance in the community.

Read case study


GovTech is a Portuguese public competition that rewards innovative products and services provided by Startups and addressing at least one of the 17 Sustainable Development Goals (SDGs).

It intends to stimulate the national Startup ecosystem, by promoting a sustainable economic growth, fostering innovation and opening new economic opportunities based on the 2030 Agenda.

The use of blockchain in the voting phase opened to the public was one of the perks of this competition

Read case study


Make.org est une plateforme européenne de mobilisation citoyenne autour d’actions de transformation de la société. Dans ce cadre, Make.org développe une solution digitale de consultation massive, totalement inédite, capable de faire participer autour d’une question simple d’intérêt général, plusieurs milliers de citoyens, dans plusieurs langues, et de restituer les résultats de cette consultation en ligne, de manière quasi instantanée. Cette solution est complétée des ateliers en présentiel.

Read case study


Converlens emerged from the Australian government’s 2017/18 Business Research and Innovation Initiative (BRII) "Digitally enabled community engagement in policy and programme design" challenge. The BRII challenge linked into OGP Australia’s first National Action Plan. Deploying artificial intelligence (AI) to provide a smart layer of qualitative natural-language processing techniques (NLP), Converlens assists people in government to excel at managing the submissions and communications process.

Read case study


The Client Experience Measurement Survey Model was developed by Employment and Social Development Canada to gather and analyse client feedback to improve service delivery to its clients. Canadians have been able to express their views on government programs and services, which have informed the way programs and services are designed and delivered.  The survey allows the tracking of service satisfaction, ease of access, effectiveness of service delivery, and the experience of particular programs and client groups in depth. It provides accurate and reliable data on satisfaction drivers, service improvements, and client groups facing barriers.

Read case study


Office of Legislation has introduced a single national legal information system offering to the public the information on adopted laws, regulations and other legal acts free of charge, including EU and national case law, consolidated texts, and other information with significant impact on the application of national law. In addition to efficient and quick search through all sources of law, users can easily monitor the process of planning and adopting laws and regulations.

Read case study


The integration of health and social care was seen by the Scottish government to require support to ensure that benefits of both national and local data and knowledge were able to be shared across two very different cultures and service providers to jointly develop more appropriate services for local populations.
LIST using their expertise in analytical work was seen as a way to develop a sound evidence base to allow decision makers to develop effective services.

Read case study


Transport Canada has piloted the use of Artificial Intelligence (AI) to perform risk-based oversight by scanning Pre-loading Advance Cargo Information (PLACI) to identify potential air cargo threats (i.e. “bomb-in-a-box” scenario). By using AI to perform this function, there is potential for Transport Canada to save 1,000’s of hours and conduct risk assessments on all air cargo shipments coming from abroad -- in real-time.

Read case study


The United Nations Development Programme Lebanon used WhatsApp to conduct qualitiative surveys to listen to Syrian refugees in Lebanon dealing with conflicts with the local Lebanese community. Using Whatsapp is an effective tool for collecting qualitative data from vulnerable communities at scale. WhatsApp is widely used, with 84% of refugee households in Lebanon on WhatsApp. WhatsApp's voice message function allowed us to send survey questions as voice messages and collect people’s stories directly including from people who are illiterate. 1036 people participated in our survey showing its success as a bottom-up, people-driven method.

 

Read case study


ID2020 is a public-private partnership dedicated to improving lives through private and user-controlled digital identity. Today, over 1 billion people live without any form of legal ID, which can leave them economically marginalized and robbed of the opportunity for active citizenship. ID2020 is setting technical standards and launching pilot projects aimed at finding scalable digital identity solutions for world's most vulnerable populations, particularly refugees and stateless persons.

Read case study