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The Australian Government piloted and developed MyService, a simple, intuitive and innovative digital solution significantly improving veterans' experience when accessing Health Care, Compensation, Income Support and Commemorations for war veterans, members of the Australian Defence Force, their dependants and certain members of the Australian Federal Police. It empowers veterans by helping them get the assistance they need with less stress and increased trust in the outcomes.

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Obtaining a Certificado Único de Discapacidad (CUD, a disability certificate) in Argentina was a complex, painful and difficult process. It was a citizen’s right, but did was not a digital service. The process lasted up to 7 months and had 4 steps. There is now one step. A wizard guides citizens in the requirements of the application, an online appointment system schedules the interview and proactively provides notifications in the citizen's digital profile. The redesign of the service put citizen needs before bureaucracy in order to provide high-quality service.

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Climate change requires comprehensive responses at local and regional level which makes local government critical to the delivery of national and international policies. The establishment of four Climate Action Regional Offices (CAROs) as Centres of Excellence based on distinct geographic/topographic characteristics enables them to advise local authorities in their region on climate action strategies ensuring a coordinated response and assisting with the roll-out of national/regional policies at local level.

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Le LabZéro est un laboratoire d’innovation publique qui poursuit des objectifs “zéro”, comme “zéro personne à la rue”. Afficher une forte ambition permet de mobiliser les énergies et d’encourager la créativité. C’est un lieu tiers, piloté par l’État régional et animé par une équipe d’horizons différents, qui rassemble tous les acteurs concernés et volontaires pour trouver de nouvelles réponses aux questions de politiques publiques.

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National Doctors Training and Planning has commenced The Spark Innovation Program, designed to empower junior doctors to innovate and make positive changes within the public health system.
In a traditionally bureaucratic environment where innovation is not encouraged, the Spark program not only enables innovation but actively encourages it. Through this empowerment of initiative, creativity and expertise, retention of staff is also addressed and morale increased.

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UNDP - Live Lebanon in collaboration with the Ministry of Public Works and Transportation, the National Council for Road Safety and MTV (media partner), introduced a new pothole patching technology called "Velocity" and launched a campaign called "Ensa Joura". whereby citizens can pinpoint potholes using a mobile application. The state of the art truck will go to the reported locations and instantly fix the potholes.

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The General Data Protection Regulation (GDPR) requires that organisations carry outData Protection Impact Assessments (DPIA or PIA) prior to starting a likely risky processing operation. The PIA tool is a free and open source software tool, available as a standalone and “server” version. It helps organisations to conduct PIAs by guiding them through the process step-by-step, and thus to demonstrate compliance with the GDPR.

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Louisville, like many cities, experienced a spike in homicides starting in 2016. Recent deployment of gunshot detection technology has been effective at pinpointing where and when gunshots occur. On average, police officers arrive long after the critical, first ten minute window to stabilize injuries. Placing drones strategically throughout our city, we will be able to deploy a camera to the scene within 90 seconds of when a gun is discharged and rapidly dispatch emergency medical personnel.

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The Lab is an all-of-government neutral space enabling agencies to collaboratively innovate to make it easier for people to access government services. It's a design & development lab to experiment, drive and enable the systemic change of government for the benefit of society. We are providing a way to direct public funding to systemic improvements, horizontal efforts around shared goals, capability uplift, high value reusable components and actionable innovation for all participating agencies.

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