In Hungary, navigating government services meant deciphering bureaucratic language across dozens of unconnected portals; most people queued at a government window instead.
The Digital Citizenship Programme (DÁP) reorganised this from the citizen's perspective: one mobile-first ecosystem with digital identity, binding e-signatures, and services organised around life events.
Within 18 months, 1.66M citizens registered voluntarily, completing now in minutes what previously demanded a visit in…
Innovation Tag: Public Service Delivery
Many deaf citizens still struggle to complete essential government services because they cannot easily communicate with staff. Our innovation is an AI system that instantly translates between spoken Arabic and Arabic Sign Language, using a signing avatar and camera. It lets deaf citizens deal with Civil Affairs independently, privately, and with dignity.
The Saudi Commission for Health Specialties introduced Basma as a new model to help healthcare professionals navigate complex regulatory services more easily. The platform uses artificial intelligence and a localized avatar to translate regulations into clear, step-by-step guidance, enabling practitioners to understand requirements and complete processes independently. This improves access to services, reduces confusion, and enhances the efficiency of regulatory service delivery.
Gaeilge365 was created to respond to growing demand for bilingual public services while opportunities to use Irish in everyday local authority services remained limited. It redesigns existing services to create real speaking opportunities, increasing annual use from 10,000 to over 26,000 in one year, with a target of 150,000 by 2028. It is innovative because it replaces translation‑based compliance with a scalable, measured service model that delivers clear social impact.
Government entities often face delays and inconsistent implementation because complex digital policies are difficult to translate into clear technical action. DGCP is an AI-enabled platform that converts policy documents into actionable technical requirements and implementation-ready outputs, helping government teams deliver more compliant and consistent digital services. It is innovative because it connects policy interpretation and technical execution in one workflow.
Securing Foreign Pension Rights via AI & Big Data “Finding Hidden Foreign Pensions”
Proactive Identification: Using AI-based data analysis to preemptively identify and notify potential beneficiaries.
Transforming the Claim Support Process: From a passive approach to a scientific, data-driven identification method.
Impact: Reversed the annual decline, expanding eligibility guidance eightfold from 202 in 2024 to 1,525 in 2025
Conecta is a platform that allows public administrators to use technology to anticipate problems faced by cities during extreme weather events, such as flooding, landslides, accidents, and fallen trees. The platform integrates and unifies real-time alerts from different technological sources, enabling faster decision-making and more effective emergency response. Additionally, all the data generated and compiled will allow society to understand new reality and measure how efficiently public…
New Brunswick faces an urban development challenge driven by record population growth, which also impacts biodiversity flow on the outskirts of urban regions. This Project used advanced virtual simulation technology to help municipalities evaluate urban development and infrastructure solutions before implementation. By creating digital replicas of cities and rural land use, decision-makers can test hundreds of scenarios and make evidence-based choices that improve territory management.
Many rural communities face difficulties accessing government services due to distance, ageing populations and digital barriers. Navarra created Mobile Citizen Offices: travelling public service units that bring administrative procedures and digital support directly to small municipalities. By reversing the traditional model—government travelling to citizens—the initiative reduces territorial inequalities, simplifies access to administration and strengthens trust in public institutions.
OTT2 helps Estonia’s Unemployment Insurance Fund identify which jobseekers are most at risk of long-term unemployment. It combines data from public registries and updates each person’s employment outlook as their situation changes, helping counsellors provide more timely and tailored support. This is innovative because it replaces a labour-intensive and inconsistent manual process with a dynamic, explainable and highly accurate system that improves how public resources are used.