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The Australian Government piloted and developed MyService, a simple, intuitive and innovative digital solution significantly improving veterans' experience when accessing Health Care, Compensation, Income Support and Commemorations for war veterans, members of the Australian Defence Force, their dependants and certain members of the Australian Federal Police. It empowers veterans by helping them get the assistance they need with less stress and increased trust in the outcomes.

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The Government of Korea is beginning to implement a new innovation investment model, 'R&D PIE', which leverages big data analytics and machine learning in order to assess disruptive changes in the technology landscape, and to identify overlaps and potential opportunities across the Korean ministries. Through this, the government has a way of identifying missing links in the innovation initiatives, fostering collaboration among agencies, universities, and companies, and solving social problems.

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The General Data Protection Regulation (GDPR) requires that organisations carry outData Protection Impact Assessments (DPIA or PIA) prior to starting a likely risky processing operation. The PIA tool is a free and open source software tool, available as a standalone and “server” version. It helps organisations to conduct PIAs by guiding them through the process step-by-step, and thus to demonstrate compliance with the GDPR.

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TOMI is a network of interactive street kiosks that allow every citizen to freely use public services on-the-go, in a simple, fast and convenient way, while performing their daily routines on the city streets.
By using TOMI, people can search for a specific public entity/service, choose the one that’s closer to their current location and take a virtual queue ticket to a given public service, with the possibility to require an SMS alert when their queue number is approaching.

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Many years of Australian debate and public division around same sex marriage culminated in a single, nation-wide postal survey. The Australian Bureau of Statistics was given only 99 days to prepare, conduct and release the results of a survey of Australia’s 16 million enrolled voters. An amazing 80% of citizens participated in this voluntary survey, enabled by innovative project management and customer-centric service delivery. The project was delivered for 2/3 of its budget, a $40m saving.

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ProZorro.Sale is an electronic auction system aimed at transparent sales of state and local government assets. It involves a central database that conducts auctions and stores all the information about the transaction and commercial platforms connected to the database via Application Programming Interface (API). After the transaction all the information becomes public.

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In reaction to the sudden arrival of tens of thousands of refugees to the city of Hamburg (DE), MIT and Hafen City University's City Science Lab created a public participation and decision-making process for refugee accommodation in Hamburg neighbourhoods. 'CityScope FindingPlaces', an Human Computer Interaction platform, was designed and deployed to facilitate dozens of community meetings with ~500 participants, resulting with 160 locations accepted by Hamburg’s citizens to be developed for refugees housing.

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Social innovations offer many new solutions to today’s challenges. Yet, they encounter difficulties in becoming known. Social innovation Crossroad offers a precise vision of social innovations in France. To do so, a search engine gives access to 5000 projects already capitalized by 50 actors. Financers, coaches, academics and projects holders now get reliable information, automatically up-to-date and enter a new community. Small as well as big projects are highlighted the same way.

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