Innovation Tag: UX/UI Design

In Hungary, navigating government services meant deciphering bureaucratic language across dozens of unconnected portals; most people queued at a government window instead. The Digital Citizenship Programme (DÁP) reorganised this from the citizen's perspective: one mobile-first ecosystem with digital identity, binding e-signatures, and services organised around life events. Within 18 months, 1.66M citizens registered voluntarily, completing now in minutes what previously demanded a visit in…

The Norwegian government has developed Designsystemet, a shared foundation for building accessible and consistent digital services. It provides reusable UI components, design guidelines and patterns that help organisations develop services faster while meeting accessibility requirements. Developed collaboratively across government, Designsystemet is technology-agnostic and recognised as a Digital Public Good, meaning organisations worldwide can use, adapt and contribute to improving it.

Government digital systems can create invisible barriers for civil servants and citizens. Experiência.Gov is an evidence-based UX methodology created by public servants at Brazil’s Ministry of Management and Innovation in Public Services to identify and eliminate these frictions. The approach combines behavioral science, observation of real use, and agile prototyping to turn usage evidence into concrete improvements in government digital systems.

Many citizens face difficulties navigating government websites because information is often complex, overly technical, or gender biased. To address this challenge, Tesorería General de la República developed AInclusiva, an AI tool that scans institutional content to provide instant recommendations for clearer, more empathetic, and inclusive communication. This innovation automates the alignment of public data with official accessibility standards, creating a scalable model to ensure no one is…

Social Security is now proactively sending communication of the proposal to award the Family Allowance, as soon as the baby is registered at the maternity hospital. All the father or mother has to do is go to their Social Security Direct message area and confirm the proposal. With this confirmation, the Family Allowance is automatically awarded and no further action is required.

The Federal Emergency Management Agency (FEMA), a component of the United States’ Federal Government, has fully reimagined its DisasterAssistance.gov website to make applying for disaster assistance faster than ever. This change will reduce time burdens for survivors post-disaster, when they are in greatest need and the most overwhelmed. This effort has been built on decades of feedback from disaster survivors and is expected to reduce the registration time by more than 15%.

Zaragoza City Council has launched a new electronic citizen participation platform with the aim of involving its citizens in public policy decisions and in the design of its services. It provides an interactive space for residents to actively contribute, strengthening the collaboration between the administration and the community, thus fostering a more inclusive and transparent management.

The Autobús Legislativo: digital legislative files is a unique technological innovation in Mexico with the objective of making available to citizens all information related to a legislative bill and its drafting process in a single digital platform. In this way citizens are informed on the "route" and "itinerary" of legislation, from its conception until it is approved.

"Påkobla Hjelpemiddel" (PH) is a digital solution developed from a digitalization department in Kristiansund Municipality, Norway. This innovative system addresses challenges in inventory, distribution, and logistics, improving the efficiency of delivering assistive devices. PH will be completed as a system in the end of 2024, but is today used by four municipalities that are a part of the innovation.

Starting a family is a major milestone in life. It also requires public service support. In Iceland, parents have the legal right to take leave and receive benefits, which allows them the time to take care of and bond with their babies. Having a baby can be stressful, and time should not be wasted on paperwork or bureaucracy. The digital application for parental leave automises the process and makes the processes simpler, faster and more user friendly. 90% of parents in Iceland currently prefer…