Innovation Tag: Leadership

Gaeilge365 was created to respond to growing demand for bilingual public services while opportunities to use Irish in everyday local authority services remained limited. It redesigns existing services to create real speaking opportunities, increasing annual use from 10,000 to over 26,000 in one year, with a target of 150,000 by 2028. It is innovative because it replaces translation‑based compliance with a scalable, measured service model that delivers clear social impact.

Government digital systems can create invisible barriers for civil servants and citizens. Experiência.Gov is an evidence-based UX methodology created by public servants at Brazil’s Ministry of Management and Innovation in Public Services to identify and eliminate these frictions. The approach combines behavioral science, observation of real use, and agile prototyping to turn usage evidence into concrete improvements in government digital systems.

Latvia's public administration struggles with complex challenges due to siloed operations and a deep fear of failure. Rather than structural reforms alone, Latvia is pioneering cultural shift through Humble Governance framework by Demos Helsinki with Prof. Charles Sabel (Columbia Law School) prioritising trust, shared responsibility, and courage under uncertainty. Cross-ministerial teams tackle real challenges through experimentation, shifting from a zero-mistake culture to iterative learning.

The innovation strategically aligns the Chamber of Commerce of Cosenza's (Camera di Commercio di Cosenza) personnel approach with its evolving goals and societal needs. It introduces a fully innovative, multidimensional recruitment process, impacting professional profiles, job announcements, selection processes, and communication strategies. This benefits the Chamber by enhancing recruitment efficiency and attracting qualified candidates, seemingly distant from institution but capable of…

To improve the Government's response to problems and delivery of products, the Office of the Prime Minister of Croatia introduced Agile methodology and Agile teams, which mimicked startups in using iterations and learning to inform their next move. All governments have policy challenges that seem too complex to be solved. These challenges span across several departments, have some areas where jurisdiction of departments is unclear, and any intervention would have serious impact on all citizens.

Marea Digital allows citizens to report local problems to the government, as well as local initiatives that are working for the communities’ well-being. Contrary to similar kind of initiatives, it’s innovative because it uses tech to allow the citizens to aggregate data about their communities’ problems, but also includes an offline strategy for the local government to design solutions with the citizens to solve the problems reported, fostering dialogue and collaboration to solve…

The Parliament of Vanuatu has struggled to fulfil its legislative, budget, oversight, and representation functions due to limited capacity to utilise trusted statistics. The Vanuatu Bureau of Statistics addressed this capacity gap through targeted training with Members of Parliament (MPs) and parliamentary civil servants to improve policy making. This is the first focused effort in Vanuatu to introduce data for sustainable development monitoring to MPs with the aim of enhancing good governance.

The Madinati platform aims to address the problem of random disposal of waste, as well as the adoption of improper practices in waste management, such as mixing waste, and its negative environmental and health effects on society. The Madinati platform helps entities to introduce accountabilities on the municipal waste generators in all sectors against the waste they produce. It helps in building a comprehensive knowledge-base with much higher accuracy to support strategical decision making.

The move to introduce a Blended Working Policy across the Irish Civil Service represents the most significant change to working arrangements in decades. Building on the proven success of remote working in response to the pandemic, this shift in traditional working arrangements represents a major change. And it enhances the Irish Civil Service's positioning as an Employer of Choice to attract and retain a new generation of workers who prioritise flexibility, self-development, mobility, and…

The implementation of the OKRs (Objectives and Key Results) methodology in the National Agency on Corruption Prevention (NACP) was developed to address performance management, transparency, and team clarity and coordination issues. OKRs have benefited the organization by providing a structured framework to set, track, and measure objectives, thus improving accountability and goal alignment. This marks the first experience of implementing this approach in the Ukrainian public sector, drawing…