The novelty of the solution: "Mein Wien" introduces a new approach to citizen services, serving as a one-stop platform for accessing various city services. It goes beyond traditional methods and ensures that citizens experience greater convenience and efficiency in their interactions with the government.
Creative Leap: The project creatively redefines digital government services by providing personalized, mobile-friendly access and real-time information.
Culture of learning, innovation and self-improvement: Since its launch in November 2021, "Mein Wien" has embodied a culture of continuous learning and innovation.
Adapting and evolving: The success of Mein Wien not only benefits Vienna, but also inspires other city departments to seek similar innovative solutions. The willingness to integrate services into Mein Wien signifies the adaptability and evolution of innovative solutions, fostering a ripple effect of innovation within the organization.

Since the project was launched in November 2021, the City of Vienna has been continuously improving and further developing its services, taking major steps toward an even more digital, modern and efficient city administration. By now, the excellent track record of “Mein Wien” has attracted new projects within the City Administration and requests from its individual departments, which are systematically checked for relevant information and offers that can be integrated into "Mein Wien".

Key project figures:
• “Mein Wien” – currently 450,000 individual accounts
• Stadt Wien App 420,000 downloads
• 10,000,000 visits per year
• 150,000 real-time subscriptions

Since 2021, Vienna has lived up to its reputation as a capital of digital innovation by continuously further developing and improving “Mein Wien” services, ensuring swift and customised access, and making clear progress towards a more modern and highly effective city administration.

In the course of development, citizens from the Digital Agenda Vienna community were brought on board to provide feedback, including after the beta launch via a dedicated feedback tool on the platform.
In addition, all relevant stakeholders, from politicians to the relevant departments and district offices, were intensively involved.

This is how users or stakeholders benefit from the project:
- Personal government via mobile phone for public authority appointments and tasks
- Immediate updates on important news and events via push notifications
- Local news and event updates
- Personalised suggestions based on individual interests and preferences
- Keeping track of news, events and important information on the city.

The "Mein Wien" project has successfully achieved its goals and delivered significant benefits to the City of Vienna and its citizens. The project shows high user engagement with registered accounts and 390,000 app downloads, demonstrating widespread adoption. Improved government efficiency is evident, as citizens are able to conveniently conduct official matters online, reducing administrative burdens. The provision of real-time information on various aspects of daily life, coupled with 150,000 real-time subscriptions, highlights the impact of the platform on citizens' lives. These metrics provide clear evidence of the project's success in attracting and retaining users.

What can a citizen portal look like that is so attractive in terms of design and services that users want to come back again and again? Especially considering the fact that people only have an average of 2 contacts with the government per year. The solution was to offer a personalized additional range of municipal information/services.
To create a central, modern interface and data architecture based on the existing technical possibilities, which can be integrated/addressed by all source systems.
Especially in the case of official services, compliance with data protection regulations (especially the regulation on the delimitation of areas) was both the highest priority and the greatest challenge.

The sustained success of Mein Wien suggests that the project has the support of higher administrative and political levels. Its growth and the fact that it has inspired other departments within the city administration to integrate their services into the platform indicate strong support from higher levels of government. This political support is crucial for the longevity of innovative solutions in public administration.

The "Mein Wien" project has the potential for transferability and offers valuable lessons that are relevant to other entities, both within different Member States and various levels of government, as well as peer cities and regions. Its focus on digital transformation, user-centric design, integrated services, and real-time information can be adapted and replicated to improve the quality of public services and citizen engagement in a variety of contexts.

It requires the involvement of all relevant stakeholders.
It requires a high level of methodological expertise - when is an agile approach appropriate and when is a classic approach?
Note: Mein Wien was implemented exclusively agile and, due to the high volatility, exclusively using KANBAN. The development specifications were far too changeable for sprint planning.
Such a significant project with an impact on all IT areas requires a high level of management commitment - in this case: the client, StR Hanke (then City Councillor for Digitalization) and CIO Ulrike Huemer, right up to the joint press conference at the launch including the mayor of Vienna.