PLAi is innovative in that it takes innovations from the private initiative and the public sector, as well as technological and educational advances in the world, and brings everything together in a single institution. It has established alliances with actors from government, industry, academia and civil society, which allows for an educational offer that responds to the needs of the labour field in the digital era and was prepared for this before the Covid-19 pandemic. It is different from other initiatives in that it is constituted as a Decentralised Public Body and Higher Education Institution (HEI), so its main objective is not profit, but the promotion of the state's economic development. In contrast to traditional HEIs, it offers short and flexible programmes that contribute to lifelong learning. It has physical spaces in Ciudad Creativa Digital, with adaptable furniture and state-of-the-art equipment, as well as a Virtual Campus, to access various educational and technological services.

The development of PLAi has been supported by the quadruple helix (government, industry, civil society and academia). The Government of the State of Jalisco has funded this public policy for innovation. Industry and academia have contributed cutting-edge knowledge; Cisco, Amazon Web Services, MercadoLibre, among other local institutions, stand out as allies. Finally, civil society has been key to raising awareness of PLAi among citizens (associations, hubs, communities, etc.).

Citizens have benefited through high quality courses offered free or at low cost to improve their employability. 3,130 businesses, mostly small, have been impacted through programmes to digitalise their processes. The loan of physical spaces for events has benefited various civil society organisations. PLAi has also collaborated with various government agencies to train public service personnel.

Since 2020, more than 74,400 people have been impacted through educational programmes and technological services. 175 training activities have been delivered, in which 16,122 people have participated. This is possible thanks to the 87 partnerships established with various institutions, 37 of which have been consolidated through legal instruments. In terms of technological services, PLAi makes 160 videoconferencing licences available to government agencies and institutions of higher education, accounting for 40,975 sessions in total. 105 courses have been virtualised on the learning management platform, which has 10,621 users. PLAi's spaces in Ciudad Creativa Digital have been used for 518 events and technical support has been provided. PLAi is obliged to frequently update the Matrix of Indicators for Results of the State System of Budget Based on Results, a mechanism that seeks to streamline accountability through the Logical Framework Methodology.

Challenges faced include: the lack of systematisation of processes and procedures during the first year of operation, which led to poor internal communication between areas. On the other hand, it has been difficult for the institution to obtain its own income. There is also a high demand for content production and insufficient staff. With regard to failures, the following stand out: the unsuccessful implementation of some technological tools (commercial LMS), the marketing plan that would trigger the sale of services to the private sector, and some courses implemented that have not had the expected impact. To face these challenges: a mapping of processes was initiated; the construction of regulations; a process of improvement in the planning of alliances to increase the impact and quality of courses; training for the team on communication, new technologies and management. Agreements were also established with other government agencies to obtain income.

The State of Jalisco is an attractive investment pole for high technology companies. This led the State Government to present PLAi to Congress, which resulted in the unanimous approval of the "Organic Law that creates the Decentralized Public Organization called the Open Platform for Innovation and Development of Jalisco." PLAi's physical spaces are located in Ciudad Creativa Digital, an entrepreneurship and innovation hub for the creative and digital industries of Jalisco. The facilities have infrastructure specialized in technology. The authorities of the Ministry of Innovation, Science and Technology have provided outstanding leadership, as well as confidence in decision-making. The work team is made up of 47 people characterized by their commitment, adaptability, and enthusiasm for social development. PLAi has managed to maintain an undiminished budget allocation, even with the redistribution that occurred due to Covid-19.

The PLAi initiative has not yet been replicated. However, in Latin America there is a growing interest in innovation in public management, which fosters greater economic growth, investment attraction and talent development. PLAi has a high degree of replicability, since other governments interested in doing so would have at their disposal the documented experience, in terms of learning methodologies, alliance processes, administrative procedures, promotion models and the use of physical spaces, among others. With all of the above, it would be feasible to replicate and adapt the initiative in other governments with an interest in innovating. Other countries such as Spain and Bolivia, as well as other entities of the Mexican Republic, such as Nuevo León and Hidalgo, have expressed their interest in emulating the practice.

After almost 3 years of operation, among the most significant lessons are: that inter-institutional collaboration between actors from different fields is key to obtaining results that have an impact on citizens; Also, we have understood the importance of the work team having digital skills, since it has helped us to have fewer delays; also that their taste and motivation to do the work greatly facilitates the processes. On the other hand, we have verified that planning is key, since the establishment of goals from the beginning has guided decision making. In addition, we have identified resilience as a vital factor for people and organizations.

In a world that is changing rapidly due to the accelerated adoption of technologies, a transformation of education and its institutions is urgently required. PLAi was born with the purpose of contributing in this sense through a paradigm shift regarding talent development. The organization seeks to diversify sources of knowledge beyond academia, and involve industry and other types of government and civil society organizations so that they provide greater value to society. This allows training to be comprehensive, up-to-date and cutting-edge, responding to the real needs of the digital age. On the other hand, PLAi seeks to function as an 'aircraft carrier' so that the relevant offer, developed by other institutions, can 'park' and reach the target population, hence it is called "Open Innovation Platform".