Level: Intermediate

The resource provides support for individuals and organizations wishing to publish open government data. Some guidance may be specific to the Swiss context. It is designed as a wiki: contributions from organizations and individuals that have experience with open data are welcomed. The resource is organised into stages: identify, prepare, publish, and support. A Github repository of the website's code is also available.

Features: Guiding framework, Tactics, Techniques

The Toolkit helps government employees use crowdsourcing and citizen science in their work. It provides five basic process steps for planning, designing and carrying out a crowdsourcing or citizen science project. It also includes a case study library of this process in practice as well as citizen science-related resources (examples, background information, journal articles, tools). These methods were developed for United States Government staff but could also be used by other governments and…

Features: Examples or Cases, Facilitators guide

A community sourced set of best practices and principles to help incorporate human-centered design into a product development process. The website contains dozens of methods organised by process, difficulty, time required, and outcomes. Each method contains an overview, detailed, steps, resources, and examples or cases. The methods are framed in terms of private sector product or service development but can be adapted to a public sector context.

Features: Examples or Cases, Facilitators guide, Guiding framework, Tactics, Techniques

DemTools is a suite of free, open source software solutions developed by NDITech and distributed for supporting democracy building efforts around the world. The software includes contact management, issue tracking, crowdsourcing, election monitoring, open data, and petition development tools. These were built with the developing world in mind but can also be used in other contexts. An associated DemTools Guide Book offers an overview of each of the suite of tools, including use cases, user…

Features: Examples or Cases

This playbook defines smart cities through human experiences, including 3 "mindsets" (lenses to understand) and 6 "plays" (ways to start). Originally developed for the City of Calgary, Canada, it offers ways to document, prioritize and advocate for individual human experiences at the nexus of networked technology, data and urbanism. It promotes embracing complexity and designing responsive systems, policies and governance around people for people-centered smart cities. Both PDF and slide deck…

Features: Checklist, Examples or Cases, Techniques

“Scenes” is a tool and a method to create visual stories about products and services fast, collaboratively and iteratively. It is intended for leaders and professionals of all industries to shape their ideas and scenarios in the form of fun illustrative storyboards without the need of refined drawing skills. It uses storytelling instead of long functional specifications for new or redesigned services or concepts. It contains free, downloadable and printable templates for professionals to…

Features: Examples or Cases, Tactics, Techniques, Video guidance

This kit explains how to evaluate a public policy approach/initiative, through the lens of several methodologies, including theory of change, agile (agilismo), deep dives ("Inmersiones profundas"), adaptive planning and adaptive management.

Features: Guiding framework

This is a collection of tools for an Open Government Partnership communications team, including the OGP's tips on blogging, branding, talking points, press guide, etc. While this is specifically created for Open Government Partnership partners, it it can be adapted for other public sector initiatives, services, or programs.

Features: Tactics, Techniques, Tips&Tricks

Inclusive design is designing for the full range of human diversity in ability, language, income, culture, gender, age and other characteristics. This toolkit includes a series of cards to use early in a design process to help sketch, plan, prototype and design content, interactions and processes. It covers inclusive physical, audio, visual, and thought experiences. PDF and editable Word document available via the publisher's Github page.

Features: Techniques, Tips&Tricks

Principles and guidance for developing digital services in Argentina and beyond. The resource is available in a Github repository and includes 9 principles, indicators, and standards for API's, website, mobile applications, and others.