Level: Minimal

The toolkit's goal is to help actors conceptualize and operationalize their ambitions in terms of supporting social innovation. It contains not only “procedures” but also knowledge concerning social innovation. The guide was designed to support European Social Fund (or other) funding organisations that want to focus mainly on service innovation (as opposed to systems innovation or internally oriented process innovation). But it also recognizes the idea of broader societal transitions and the…

Features: Guiding framework, Techniques

This EU Quality of Public Administration Toolbox aims to support, guide, encourage and inspire those who want to build public administrations that will create prosperous, fair and resilient societies. The Toolbox tries to help countries with addressing country-specific policy recommendations and with delivering successful strategies and operational programmes.

Features: Guiding framework

A platform for researchers to share findings and methodologies and a repository of theoretical and applied research on open and innovative governance techniques and tools. It includes: A platform for researchers to share findings and methodologies; A repository of theoretical and applied research on open and innovative governance techniques and tools; A diversity of publication types – from research reports and journal articles to books and dissertations; A taxonomy for browsing research by…

Features: Peer-reviewed literature repository

A series of 16 individual templates for different service design methods and techniques, plus posters with a guiding methodology for use in your own workshops. The posters do not include much step-by-step guidance so these are best used by people who have used these methods and techniques previously. The publisher's website also includes some case studies. Available in English and Dutch.

Features: Examples or Cases, Guiding framework, Techniques

Guide to service blueprinting. The reader analyses their own interaction with service users. Through the tools of personas, scenarios, and the decomposition of a scenario into a blueprint of its elements, the reader can understand and improve their services from a Human-Centred design person

Features: Guiding framework, Tactics

This resource is intended to support United Kingdom government teams create and run digital services according to their Digital Service Standard. It covers Accessibility and assisted digital, Agile delivery, Design, Measuring success, Service assessments and getting on GOV.UK, Technology, The team, and User research.

Features: Tactics, Techniques, Tips&Tricks

The publishers describe the PD concept as: based on the observation that in every community or organization, there are a few individuals or groups whose uncommon but successful behaviors and strategies have enabled them to find better solutions to problems than their neighbors who face the same challenges and barriers and have access to same resources. This resource orients newcomers to the Positive Deviance (PD) approach and provide the essential tools to get started. It includes a brief…

Features: Facilitators guide, Glossary, Tactics, Techniques