A curated set of 18 canvases that walk you through the steps needed for creating services & products using the combined principles and methodologies of agile development, lean startup, and design thinking. The publisher's intent is for you to reach business objectives in an iterative and human-centric way. In adapting to a public sector context, "customers" may need to be re-framed as stakeholders or service users. GitHub source content available. Includes how-to videos.
The Design Kit resource is both a downloadable PDF as well as online guidance on the different phases of a human-centered design process, organised by Mindsets, Methods (Inspiration, Ideation, Implementation), and Tools. The PDF is only downloadable from the website after creating a user account at IDEO. Website includes instructional videos on the techniques of various user-centered design methods and techniques.
The Gift-Giving Project is 90-minute (plus debrief) fast-paced project though a full design cycle, intended to give learners a tangible experience with design thinking. It is intended as a group activity (from 2 to 100+ participants) with a facilitator.
Learners pair up to interview each other, come to a point-of-view of how they might design for their partner, ideate, and prototype a new solution to "redesign the gift-giving experience" for their partner. The resource includes a handout, a facilitators guide, and video guidance for facilitators.
The resource is available in English, Spanish, French, German, Basque, Czech, Korean, Catalan, and Dutch.
The d.school offers a similar exercise, The Wallet Project, which is available in Chinese, Bulgarian, and Thai.
This resource is on an older archive version of the d.school website.
The Scenario Exploration System (SES) is a serious game for future simulation (2035 and 2050). It involves participants exploring their long-term objectives in contrasting scenario-related contexts while interacting with other stakeholders. By creating a realistic journey towards the future, the SES generates a safe space to simulate possible responses connected to any issue of interest to the participants.
There are two editions: "Sustainable Transitions" and "Food Safety and Nutrition Challenges."
Kickbox is an innovation process that Adobe developed for its own use and then open-sourced so everyone can use it. It is both a process for individuals and a system for deploying that process across an organization at scale. It’s designed to increase innovator effectiveness, accelerate innovation velocity, and measurably improve innovation outcomes. It can also optimize innovation investments by reducing costs compared to traditional approaches. Adobe distributed 1000 physical boxes internally (each containing money for prototyping ideas) and have made the contents available for free download. The website and download contains facilitator instructions as well as instructions on how to create the original box and contents.
X-Road, a data exchange layer for information systems, is a technological and organizational environment enabling a secure Internet-based data exchange between information systems. Source code of X-Road is open for all and it is licensed under MIT license.
Consultation services for deploying independent X-Road instances can be obtained from enterprises with such services. There is also an X-Road Community for support.
This is a collaborative project involving several countries/territories, including Estonia, Finland, and Iceland.
“Scenes” is a tool and a method to create visual stories about products and services fast, collaboratively and iteratively. It is intended for leaders and professionals of all industries to shape their ideas and scenarios in the form of fun illustrative storyboards without the need of refined drawing skills. It uses storytelling instead of long functional specifications for new or redesigned services or concepts.
It contains free, downloadable and printable templates for professionals to construct scenes for prototyping products and services. There are also "add-on" scenes for specific situations or topics.
The toolkit contains editable and printable scenes components as well as a how-to guide.
The resource was developed for IFRC and National Societies to develop their literacy around data, but it could easily be applied to other organisations. It aims to promote responsible data use and develop data readiness. It has been tailored based on these audiences:
The Data Curious, who needs an ‘on ramp’ to learn and be exposed to the data basics.
The Data Advocate, who sees relevance and and wants to improve their skills and/or offer support.
The Data Active, who are motivated to self-learn and are on their way to being a ‘data-leader’.
The Data Ready, who are ‘trainers’ or ‘data leaders’ who lead data-driven projects and mentor colleagues.
It was heavily influenced by the DIY toolkit, the Atlassian Team Playbook and the Open Organization principles. The content is built to be social and modularised and used in a ‘pick and choose’ method. It includes examples, best best practices, how to’s, slides, session plans, training materials, matrices and scenarios, which are provided in formats that are easily adapted by others.
This is a starter kit covering signal spotting, or detecting early signs of change in several fields: Technology, Policy, Business model, Citizen action, Research finding, Design, Application, Idea / innovation. The online resource includes video guidance, examples of signals in the different fields, and exercises for practice with signal spotting. It also includes exercises for signal spotting in one's own context.
Liberating Structures is a web resource that includes a collection of 33 results-oriented collaboration patterns have been developed and refined through field testing over a 10+ year period in a variety of sectors including healthcare and business.
They are intended to complement conventional practices for organisational design and strategy design. They are designed to be used in an inclusive collaborative setting.
Associated books (for sale) and video guidance is available to assist those getting started with this approach.
This resource focuses on inclusive design, a methodology that enables and draws on the full range of human diversity, including those with limited abilities. The resource includes a guide on inclusive design, multiple short-films and a 20-minute documentary, as well as activity cards that follow 5 phases of a design process.
This set of service design resources includes a downloadable zip file of resources created by MrThinkr, such as templates, examples, and guidance on personas, journey mapping, and stakeholder mapping. The website contains video guidance on how to use these methods. In order to download the zip file, you must enter your email. The publisher is also marketing some paid software on their website.
This resource includes a variety of tools and techniques, enabling government entities to develop initiatives and come up with innovative solutions to enhance the efficiency of the government sector, and improve the services provided by the government to individuals and entities.
Our Futures is a game for discovering new ways of engaging the public in thinking about alternative futures. The basic premise of Our Futures is that participants are randomly offered a series of constraints by drawing cards and rolling a dice, which serve as a primer for imagining a participatory futures activity. The game is played either with a group of individuals competing against each other or in teams in 30-75 minutes. The game has three different gameplay models of varying scope and complexity. The resource includes a printable card deck, game board, instructions booklet, and video explanation. The editable materials are also available on Github.
The Design Thinking Handbook is a comprehensive guide to the practice of design thinking and framework popularized by the Stanford d.school. The resource is organised into sections Why We Need Design Thinking, Empathize, Define, Ideate, Prototype, Test and it can be downloaded as an epub, PDF, or audiobook, or can be read in a web-based format. The text is supplemented with links to podcasts, videos, interactive exercises, and other related resources to build practice along with knowledge of design thinking.
The current big shift in management - both public and private - is from linear models to circular models. This resource was designed to help innovators create more elegant, effective and creative solutions for circular economy. This resource allows users to explore new ways to create sustainable, resilient, long-lasting value in the circular economy. While it is oriented towards private sector manufacturing and products, it can also be helpful for public sector organisations to think about supporting more circular models, either externally or in their own operations. The resource is divided into sections: understand, define, make, and release circular innovations. The resource includes detailed step-by-step guidance on circular methods and mindsets, including videos, cases, and related resources. The guide also includes resources for putting circular strategies into action, including worksheets and packaged workshops with facilitator's guides, video lectures, and presentations.
This toolkit allows organisations to change their mindset and move from a project-oriented approach towards a platform-way-of-working that is designed to tackle complex problems. The toolkit was developed and tested by the Danish Design Centre in collaboration with United Nations Development Programme (UNDP) and 40+ country offices. The toolkit consists of several mapping exercises. After using the integrated Mission Statement Generator to create an ambitious yet realistic mission statement, organisations explore their ecosystem by identifying actor clusters. The organizations then explore and understand the interactions between the different clusters by organising them into a value system map. Finally, by mapping out the organisation, organisations define relevant channels and touchpoints within their ecosystem. In addition to the toolkit itself, video tutorials for leaders and country case studies are also included.
This resource is a generative tool for creating new metaphors to help understand the world in new ways, reframe problems, generate new ideas, and imagine different futures.
New Metaphors has been developed by the Imaginaries Lab, a design research studio based at Carnegie Mellon University, and working internationally. New Metaphors is a set of 150 cards and a number of simple, fun workshop formats which enable idea generation and new ways of thinking about issues creatively, from specific problems within an interaction design or UX team or organisational context. The entire resource, including cards, worksheets, and introduction booklet, can be downloaded and the website includes additional guidance as well as a metaphor auto-generator.
The publishers intend for this resource to be applied and used in real situations, whether by designers or by anyone looking to reframe ideas or generate new approaches.
The REMODEL toolkit is targeted at companies producing products and is focused on developing economically sustainable business models through the principle of open source. While the toolkit is private-sector-oriented, some of the co-creation principles and methods can also apply to some areas of the public sector. The toolkit was published based on the experience of REMODEL with 8 Danish companies in 2018. The toolkit consists of 7 work packages and each part has a step-by-step instruction and a video tutorial as well as examples of how to work with each exercise. Using the tool, teams of 2-4 people work through the materials at their own pace and autonomously from their own locations. Each package takes approximately 4 hours to complete. Because of the introductory videos and the written guides, there is little need for a trained instructor or any previous experience with open source or design methods. The REMODEL editable source files are available via Github for download and remixing.
A living compilation of social innovation lab theory, templates, and tools to help address complex system problems and design a social innovation lab. This web-based resource includes sections Seeing, Doing, and Being, each with links to additional guidance, tools, and videos.