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The UserCentriCities (UCC) Service Design toolkit is a curation of handbooks and tools to support the adoption of a user-centric approach in the design of digital public services. Compiled in collaboration with OECD OPSI Toolkit Navigator, it collects the most relevant tools and methods for cities, regions, and municipalities to use. It contains methods and handbooks developed and utilised by the UserCentriCities partner cities and regions network in their own user centric service development, complemented by commentary videos from city developers.

The Service Design Toolkit offers to its users three sections of resources: (i) design thinking: to familiarise users with the basics of design thinking and to build a user-centric development mindset; (ii) service design methods: utilised in the design and development of user-centric services; and (iii) methods and handbooks used by local governments.

Publisher

UserCentriCities

Discipline or practice

Design

Service Design

Link to toolkit

https://www.usercentricities.eu/toolkit

Source files

About this resource

Country/Territory

Finland

Date Published

2022

License

Unknown

Formats

Web-based resource

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