Case Study Library

The innovation was developed to solve the difficulties encountered by citizens in accessing the criminal justice service and thus contribute to regenerating the confidence in the system. The cultural and technological transformation of this service increases the quality of the citizen's experience and the judicial agent involved. Buenos Aires' Public Prosecutor's Office applied emerging technologies and innovative management techniques and achieved a more agile, productive, and efficient…

Louth County Council has piloted a new training resource, the Healthy Ireland Design Innovation (HIDI), which assists cross-departmental staff to apply the principles and goals of ‘universal design’ to their local economic and community planning activities. Taking a ‘universal design’ approach provides an ‘awareness framework’ to align innovation across the varying strands of local service and activity planning. As a result, staff can better plan for the integrated health, wellbeing,…

The UK government launched a new “youth hub” offer of employment services to young people affected by the disruption of the covid-19 pandemic. Through four days of workshops with key stakeholders, which included engaging young people, Impetus ran a theory of change process to enable one of the flagship hubs to co-design their new service to best serve young people. This is the first time that Impetus has applied its theory of change tools, and its impact focus to a government policy…

Latvia has developed an Innovation lab for user centric policy making via diverse innovative methodologies. We integrated innovative approaches to policy making at the very center of public administration, aiming to tackle complex horizontal issues via cross sectoral co-creation in development and testing of solution prototypes. InLab has become a national live testbed for new policy planning approaches with a vision of extending its impact to regional level.

Governments must judge hundreds of new programmatic budget proposals each fiscal year with little objective information about whether they will achieve the results claimed. Evidence of program effectiveness is a critical data point that is used when making budget and policy decisions, as programs with greater evidentiary support are generally more likely to deliver a high return on investment of public funds. The The Policy Lab at Brown University leveraged existing public clearinghouses of peer…

The UK Government Policy Profession has piloted a new model called Shared Policy Capability Project to support department leaders and policy makers undertake a facilitated self-assessment of their policy environment and identify opportunities for improvement. Through this the government aims to build capability at a department level and enable policymakers to take an active role in improving the environment in which they make policy.

Emilia-Romagna’s Digital Agenda led a significant innovation process for public administration decision-making. The process resulted in a co-design phase with local administrations to structure and publish online the first geo-referenced regional Observatory on ultra-broadband connectivity in Italy. Multi-stakeholder participation made it possible to identify and highlight the various strengths and weaknesses of the tool, enabling its optimisation.

Explore.Porto challenges citizens and visitors to discover and explore the city. The service is provided through a digital platform, anchored in beacons placed in strategic points in Porto. Anyone equipped with a smartphone can instantly obtain information about where they are and their surroundings, as well as the best way to get around. This user-centered innovation has proven its impact on the adoption of local services by both citizens and visitors.

With a view to achieving the vision for a paperless environment, the MoKloud platform provides storage space for every citizen for the safekeeping of personal official documents in a digitally secured format bearing a QR code and digital signature, as may be required. Currently, MoKloud hosts birth and marriage certificate extracts, digital vaccination passes, certificates of electricity supply and e-payslips. MoKloud documents are shared by an API or scanned for verification.

In response to the absence of a reliable digital tool that empowers mothers and parents with evidence-based methods of healthcare, the BarevBalik (Hello, Child!) platform (website and mobile app) was developed in cooperation with the Republic of Armenia's Ministry of Health. It is a "one-stop-shop" for maternal and child healthcare that provides access to health information, information on public health services, digital tools, and a digitalized health service.