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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Validation that this is an official OECD website can be found on the Innovative Government page of the corporate OECD website.

A blog series introducing and sharing guidance for using different tools to support systems thinking and practice, including actor mapping, trend mapping, timeline mapping, ecocycle mapping, appreciative inquiry, and world cafe. Each offers a downloadable guide in exchange for an email address.
Toolkit

Open Policy Making Toolkit

Hero HERO:
Editable source files available
The publisher defines Open Policy Making as developing and delivering policy in a fast-paced and increasingly networked and digital world through collaborative approaches, new analytical techniques, and testing and iteratively improving policy. The manual includes information about Open Policy Making in the United Kingdom government as well as tools, step-by-step guidance and techniques policy makers can use to create more open and user led policy.
Toolkit

​Implementing Innovation: A User’s Manual for Open Government Programs

Hero HERO:
Editable source files available
A hands-on resource that provides practical advice, guidance, and an 8-phase process from concept development to implementation for building an open government program, with each step referencing principles, lessons learned, case studies, and a checklist for determining whether you are at the right phase. This resource complements Open Government Partnership Action Plans and and was developed as part of a year-long project with the Mexican government.
Toolkit

Government Innovators Network

The Government Innovators Network is a collection of ideas and examples of government innovation for policymakers, policy advisors, and practitioners. It contains news, articles, reports, descriptions of award-winning innovative programs, and events as well as online communities of practice. The publisher's goal is to stimulate new ideas and bring people and ideas together around innovations in government for the purpose of stimulating discourse on the principles and practices of innovation and…
Toolkit

Smaply Learning Resources

Basic BASIC:
Allows reuse
This set of service design resources includes a downloadable zip file of resources created by MrThinkr, such as templates, examples, and guidance on personas, journey mapping, and stakeholder mapping. The website contains video guidance on how to use these methods. In order to download the zip file, you must enter your email. The publisher is also marketing some paid software on their website.
Toolkit

Austin Center for Design Library

Champion CHAMPION:
Can be remixed
This resource contains tools around specific design methods and techniques, including facilitation, ideation, and synthesis. Some contain step-by-step guidance and guidance on the method while others are standalone canvases/worksheets.
Toolkit

Your Guide to Workplace Innovation

This short guide aims to take a practical approach toward workplace innovation. It includes practical knowledge, case studies, self-assessment, and suggested pathways to change, as well as further sources of information and support. It is based around four elements: Empowering jobs and self-managed teams. Flexible organisational structures, people-centred management practices and streamlined systems and procedures based on trust. Systematic opportunities for employee-driven improvement and…
Toolkit

JAMK Service Design Toolkit

A guided introduction to 14 common service design tools, such as empathy maps, personas, and customer journeys. They are organised by the publisher's methodology: Define, Learn, Solve, Test. Toolkit. The publisher offers a suggested path through the tools but the publisher suggests that each can be used on their own. The toolkit is available via website in exchange for your email address.
Toolkit

Open Data Innovation Week tools

Champion CHAMPION:
Can be remixed
A collection of tools created during the Open Data Innovation Week, which was a gathering of innovators from across the Asia-Pacific region to build a box of tools and methods for improving the design, practice and implementation of open data initiatives to help solve the region’s key political, economic, and social problems. Tools range from ethnography to mapping and analysis. Each tool contains instructions: purpose, prerequisites, who to involve, difficulty, time-frame, and step-by-step…
The toolkit's goal is to help actors conceptualize and operationalize their ambitions in terms of supporting social innovation. It contains not only “procedures” but also knowledge concerning social innovation. The guide was designed to support European Social Fund (or other) funding organisations that want to focus mainly on service innovation (as opposed to systems innovation or internally oriented process innovation). But it also recognizes the idea of broader societal transitions and the…