Country Territory: Australia

Toolkit developed by the Australian central government, this resource offers 28 pieces of guidance, methods, or techniques for different stages of an organisational innovation lifecycle. The resource includes an Innovation Diagnostic to get a snapshot on which phase of the innovation cycle an agency might need to focus on.

Features: Glossary, Guiding framework, Interactive diagnostic

A guide intended for the Australian government for designing public services in user-centered and iterative ways. This resource is intended to help teams start small and learn fast, and to create services that can be delivered quickly and to save money by reducing service failure. It is organised into 4 design and delivery stages, each with an associated guide: Discovery, Alpha, Beta, Live.

Features: Glossary, Techniques

A collection of 55 different public/stakeholder engagement techniques, including an assessment of difficulty, engagement level, cost, when might be used, how many people might be needed to run, timeframes, innovation level and a step by step guide for using each.

Features: Glossary, Tactics, Techniques, Tips&Tricks

A part of the Australian Public Sector Innovation Toolkit, this provides guidance on what horizon scanning is and how to do it. It includes assessments, checklists, and specialised information about techniques.

Features: Checklist, Examples or Cases, Tactics, Techniques, Tips&Tricks

This is a report from the Workshop ‘How might we approach transformational change for complex challenges in the future?’, held in London 30-31 August 2017. It provides 18 insights and considerations for playing the enabler, catalyst, and convenor roles in creating a mindset of long-termism.

Features: Guiding framework

A curated set of resources on innovation by Tim Kastelle. This resource is primarily framed around private entrepreneurship, but some elements are transferable to a public sector context (i.e. cultivating a growth mindset). The resource is associated with a masterclass offered at the University of Queensland.

Features: Associated curriculum

This resource contains a framework and guidance regarding the use of user-centred design. The publisher defines the UCD process in six phases - two planning and four delivery phases. The two planning phases focus on typical project planning aspects such as problem space, resources, agency readiness, team logistics, governance, etc. The four delivery phases are about action, talking to users to understand their real needs, prototyping potential solutions, and building the minimum viable product…

Features: Checklist, Guiding framework, Techniques

The DesignGov experiment was an 18 month initiative of the Australian Public Service to apply design-led innovation to cross-agency problems. This resource is based on the experience of DesignGov and is intended to be a resource for others that might be looking to establish and operate a public sector innovation lab. This resource is offered as a personal contemplation about what should be considered when establishing, running and, possibly, closing a public innovation lab.

Features: Checklist

This guide outlines BETA’s approach to developing behavioural interventions for randomised controlled trials (RCTs), based round 9 guiding questions through four project phases: Discovery, Diagnosis, Design, Delivery. The guide is designed to primarily help with the discovery and diagnosis phases. It also includes basic guidance on setting up an RCT. The website includes an academic directory of those working in the behavioral economics research community.

Features: Checklist, Facilitators guide, Tactics, Tips&Tricks