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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Toolkit

Our Futures

Hero HERO:
Editable source files available
Our Futures is a game for discovering new ways of engaging the public in thinking about alternative futures. The basic premise of Our Futures is that participants are randomly offered a series of constraints by drawing cards and rolling a dice, which serve as a primer for imagining a participatory futures activity. The game is played either with a group of individuals competing against each other or in teams in 30-75 minutes. The game has three different gameplay models of varying scope and…
Toolkit

Platform-way-of-working toolkit

Hero HERO:
Editable source files available
This toolkit allows organisations to change their mindset and move from a project-oriented approach towards a platform-way-of-working that is designed to tackle complex problems. The toolkit was developed and tested by the Danish Design Centre in collaboration with United Nations Development Programme (UNDP) and 40+ country offices. The toolkit consists of several mapping exercises. After using the integrated Mission Statement Generator to create an ambitious yet realistic mission statement,…
Toolkit

Remodel – A toolkit for open source business models

Champion CHAMPION:
Can be remixed
The REMODEL toolkit is targeted at companies producing products and is focused on developing economically sustainable business models through the principle of open source. While the toolkit is private-sector-oriented, some of the co-creation principles and methods can also apply to some areas of the public sector. The toolkit was published based on the experience of REMODEL with 8 Danish companies in 2018. The toolkit consists of 7 work packages and each part has a step-by-step instruction and a…
Toolkit

X-Road

Hero HERO:
Editable source files available
X-Road, a data exchange layer for information systems, is a technological and organizational environment enabling a secure Internet-based data exchange between information systems. Source code of X-Road is open for all and it is licensed under MIT license. Consultation services for deploying independent X-Road instances can be obtained from enterprises with such services. There is also an X-Road Community for support. This is a collaborative project involving several countries/territories,…
Toolkit

Data Playbook Beta

Hero HERO:
Editable source files available
The resource was developed for IFRC and National Societies to develop their literacy around data, but it could easily be applied to other organisations. It aims to promote responsible data use and develop data readiness. It has been tailored based on these audiences: The Data Curious, who needs an ‘on ramp’ to learn and be exposed to the data basics. The Data Advocate, who sees relevance and and wants to improve their skills and/or offer support. The Data Active, who are motivated to…
Toolkit

Lean Service Creation Handbook

Champion CHAMPION:
Can be remixed
A curated set of 18 canvases that walk you through the steps needed for creating services & products using the combined principles and methodologies of agile development, lean startup, and design thinking. The publisher's intent is for you to reach business objectives in an iterative and human-centric way. In adapting to a public sector context, "customers" may need to be re-framed as stakeholders or service users. GitHub source content available. Includes how-to videos.
Toolkit

User Experience Design Services – Scenes

Hero HERO:
Editable source files available
“Scenes” is a tool and a method to create visual stories about products and services fast, collaboratively and iteratively. It is intended for leaders and professionals of all industries to shape their ideas and scenarios in the form of fun illustrative storyboards without the need of refined drawing skills. It uses storytelling instead of long functional specifications for new or redesigned services or concepts. It contains free, downloadable and printable templates for professionals to…
Toolkit

The Gift-Giving Experience Project

Hero HERO:
Editable source files available
The Gift-Giving Project is 90-minute (plus debrief) fast-paced project though a full design cycle, intended to give learners a tangible experience with design thinking. It is intended as a group activity (from 2 to 100+ participants) with a facilitator. Learners pair up to interview each other, come to a point-of-view of how they might design for their partner, ideate, and prototype a new solution to "redesign the gift-giving experience" for their partner. The resource includes a handout, a…
Toolkit

Liberating Structures

Champion CHAMPION:
Can be remixed
Liberating Structures is a web resource that includes a collection of 33 results-oriented collaboration patterns have been developed and refined through field testing over a 10+ year period in a variety of sectors including healthcare and business. They are intended to complement conventional practices for organisational design and strategy design. They are designed to be used in an inclusive collaborative setting. Associated books (for sale) and video guidance is available to assist those…
Toolkit

Inclusive Design Toolkit

Basic BASIC:
Allows reuse
This resource focuses on inclusive design, a methodology that enables and draws on the full range of human diversity, including those with limited abilities. The resource includes a guide on inclusive design, multiple short-films and a 20-minute documentary, as well as activity cards that follow 5 phases of a design process.