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Angela Hanson

20 February 2019

Australia Digital Service Standard

Innovation Toolkit
The purpose of the standard is to provide guidance for those in the Australian government or anyone who designs or provides government digital services regarding the provision of simple, clear and fast services. It includes…
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Angela Hanson

20 February 2019

Australian Government Guide to Behavioural Economics

Innovation Toolkit
This resource contains two guides: one about the general field of behavioural economics and another is on developing behavioural interventions for randomised controlled trials (RCTs). The website also contains an academic directory of researchers working…
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Angela Hanson

20 February 2019

Public Sector Innovation Toolkit

Innovation Toolkit
Toolkit developed by the Australian central government, this resource offers 28 pieces of guidance, methods, or techniques for different stages of an organisational innovation lifecycle. The resource includes an Innovation Diagnostic to get a snapshot…
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Angela Hanson

20 February 2019

Service Design and Delivery Process

Innovation Toolkit
A guide intended for the Australian government for designing public services in user-centered and iterative ways. This resource is intended to help teams start small and learn fast, and to create services that can be…
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Angela Hanson

20 February 2019

Innovation Tool Kit: A practical guide: Introduction to horizon scanning in the public sector

Innovation Toolkit
A part of the Australian Public Sector Innovation Toolkit, this provides guidance on what horizon scanning is and how to do it. It includes assessments, checklists, and specialised information about techniques.
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Angela Hanson

20 February 2019

User Centred Design Toolkit

Innovation Toolkit
This resource contains a framework and guidance regarding the use of user-centred design. The publisher defines the UCD process in six phases - two planning and four delivery phases. The two planning phases focus on…
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