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Australia Digital Service Standard

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The purpose of the standard is to provide guidance for those in the Australian government or anyone who designs or provides government digital services regarding the provision of simple, clear and fast services. It includes 13 criteria, rationale, information about meeting the standard, design principles, service design and delivery process, related training and guides, and a glossary.
The resource also includes downloadable posters.

Champion CHAMPION:
Can be remixed
Link to toolkit

https://www.dta.gov.au/standard/

Source files

About this resource

Country/Territory

Australia

Date Published

2017

License

CC BY Attribution

Formats

Web-based resource

See cases from others doing this in government

Go to case studies

Find experts and advisers who can assist me with this

Go to advice

Other toolkits related to Service Design

One review for "Australia Digital Service Standard"

  1. mpscipo says:

    I think the graphic design used in this toolkit makes it very simple and easy to use. I like the main themes that are highlighted because I think it makes it easier to follow. The graphs in the toolkit are also very easy to comprehend. The case studies are followed by excellent “lessoned learned” which in combination with the components mentioned above makes this toolkit an excellent training tool. I like the standard PDF format of this toolkit that reads like a report versus having the information on a webpage. Additionally, it could be easily printed out and used without a computer as a training tool unlike the majority of the toolkits.

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