Skip to content
An official website of the OECD. Find out more
Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

How to validate authenticity

Validation that this is an official OECD website can be found on the Innovative Government page of the corporate OECD website.

In this booklet you will find tools to implement the CO-CRE-AR methodology in its three phases: Understanding, Creating and Arming.
CO-CRE-AR moves in spaces of divergence and convergence. The first part invites you to UNDERSTAND in detail the challenge you want to face; the second to CREATE with openness and generate ideas without many restrictions, to then land them and make them concrete in work plans, including the necessary communication elements to "sell" the solution in the organization.

Basic BASIC:
Allows reuse

About this resource

Features

Techniques

Country/Territory

Columbia

Date Published

Unknown

License

Unknown

Formats

PDF publication

See cases from others doing this in government

Go to case studies

Find experts and advisers who can assist me with this

Go to advice

Other toolkits related to Service Design

The Service Design Playbook

British Columbia Government
This resource describes a comprehensive method for the BC Public Service (BCPS) to design services for British Columbians, although it...

Service Design Toolkit

Namahn
Flanders DC
SPIDER
A series of 16 individual templates for different service design methods and techniques, plus posters with a guiding methodology for...

Designing for Behaviour Change Toolkit

Bridgeable
This toolkit outlines Bridgeable’s approach to harnessing behavioural economics (BE) to design better products and services that nudge user behaviour....

The Social Design Methods Menu

Lucy Kimbell and Joe Julier
The toolkit provides an approach and methods those looking for a new way to tackle social and policy issues by...

Atlassian Team Playbook

Atlassian
This online interactive playbook is intended for teams to work better together in order to get things done. It is...

Practical Service Blueprinting– The Guide

Practical Service Design
Guide to service blueprinting. The reader analyses their own interaction with service users. Through the tools of personas, scenarios, and...

View all toolkits related to Service Design