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New Zealand Digital Service Design Standard

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The purpose of the standard is to provide guidance for those in the New Zealand government or anyone who designs or provides government services regarding the provision of accessible, integrated, inclusive public services. It includes principles, rationale, information on how to meet the standard, related implementation guidance and resources, and a glossary.

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New Zealand

Date Published





Web-based resource

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One review for "New Zealand Digital Service Design Standard"

  1. Provided by the New Zealand government, this toolkit is useful on an international scale because it addresses an evolution that is necessary for many countries: the digital evolution of public service. New Zealand’s advice is valuable because it comes from a country at the forefront of the digitalization of the public sphere. By listing a guide to good practice (by an umbrella approach), the toolkit enables us to grasp several challenges that arise with the digital transition of the public sphere: questions of transparency, trust and openness are thus raised. The challenge is therefore to put the user back at the center, to understand him or her, and to deliver the most appropriate and inclusive response, based on these observations. This toolkit is particularly interesting because it helps to understand that digitization encompasses a broad spectrum of challenges: from communicating the changes to long-term monitoring and therefore to the improvements to be continuously made. It also raises the key question of the protection of private property and the legal framework in which to make these changes.
    From a practical point of view, the toolkit stands out for its clarity: 12 principles are set out and elaborated in the same way:
    1° Reminder of the objective
    2° Why does it matter?
    3° How to act?
    4° Plurality of resources (often governmental, thus addressing more directly New Zealand public services).
    Thus, this toolkit is primarily aimed at the various public actors in New Zealand who are concerned about applying the best policy in their digital transformation. However, some countries (especially European) would be inspired to consult this easily replicable approach.

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