Toolkit Type: Tool/Toolset

The toolkit includes 5 methods for designing a more inclusive lab. The toolkit begins by guiding users through basic user observation, identification, and categorization processes (observation, interviews, and personas). It then moves into problem definition and stakeholder prioritization, and finally defines a concrete suggestion for increased diverse stakeholder governance. It includes templates and examples for each method.

Features: Examples or Cases, Tactics

A collection of tools created during the Open Data Innovation Week, which was a gathering of innovators from across the Asia-Pacific region to build a box of tools and methods for improving the design, practice and implementation of open data initiatives to help solve the region’s key political, economic, and social problems. Tools range from ethnography to mapping and analysis. Each tool contains instructions: purpose, prerequisites, who to involve, difficulty, time-frame, and step-by-step…

Features: Checklist, Tactics

The toolkit's goal is to help actors conceptualize and operationalize their ambitions in terms of supporting social innovation. It contains not only “procedures” but also knowledge concerning social innovation. The guide was designed to support European Social Fund (or other) funding organisations that want to focus mainly on service innovation (as opposed to systems innovation or internally oriented process innovation). But it also recognizes the idea of broader societal transitions and the…

Features: Guiding framework, Techniques

Ethnographic Experiential Futures, is a protocol for surfacing and documenting existing images of the future. It combines Ethnographic futures research, EFR, a protocol for surfacing and documenting existing images of the future. Experiential futures, XF, is a family of approaches for vivid multisensory, transmedia, and diegetic representations of images of the future. The hybrid approach puts together two modes of futures research and practice in a step-by-step guide. Its intent is to help…

Features: Guiding framework

Kickbox is an innovation process that Adobe developed for its own use and then open-sourced so everyone can use it. It is both a process for individuals and a system for deploying that process across an organization at scale. It’s designed to increase innovator effectiveness, accelerate innovation velocity, and measurably improve innovation outcomes. It can also optimize innovation investments by reducing costs compared to traditional approaches. Adobe distributed 1000 physical boxes…

Features: Facilitators guide, Guiding framework, Video guidance

A collection of cards describing methods for planning and executing design research, ideation, experimentation and creation within short iterations (sprints). They split the methods into tasks that follow SCREAM; a methodology which is a modified version of SCRUM, tailored to fit within the publisher's design process. The card fronts contain basic information, such as activity type, category, and duration. The backs contain basic overviews of the methods and how-to instructions. These are…

Features: Facilitators guide, Tactics, Techniques, Tips&Tricks

A collection of code, tools, and case studies to help United States federal agencies adopt the Open Data Policy and unlock the potential of government data. This project is meant to be a living document, so that collaboration in the open data ecosystem is fostered, and the continual update of technology pieces that affect update can happen at a more rapid pace. Edits to the content may be made by anyone. It could provide other governments with examples and starter content for its own open data…

Features: Glossary, Techniques

Guide to service blueprinting. The reader analyses their own interaction with service users. Through the tools of personas, scenarios, and the decomposition of a scenario into a blueprint of its elements, the reader can understand and improve their services from a Human-Centred design person

Features: Guiding framework, Tactics

The Collective Action Toolkit (2nd edition) is a set of activities and methods that enables groups of people anywhere to organize, collaborate, and create solutions for problems affecting their community. It guides users through methods according to six action areas, with suggested pathways from one method to the next. For each method, step-by-step instructions are given, in addition to the time, roles, and materials needed. Some methods include canvasses to guide activity. The toolkit is…

Features: Facilitators guide, Guiding framework, Techniques

The stated aim of the resource is to enable public sector organisations to use design management thinking and methods currently used by leading companies in the private sector. There is a library tools that are available for free (one must subscribe to access the case studies.) Many of these are commonly-used design methods which have been tweaked and re-branded as Shape Better Services resources. The library content is free to view but using their online guidance requires a paid subscription.

Features: Examples or Cases