User Type: Stakeholder outside of government

This resource is an imagination game that challenges players to collaboratively and competitively describe objects from a range of alternative futures. The object of the game is to come up with the most entertaining and thought-provoking descriptions of hypothetical objects from different near-, medium-, and long-term futures. The card deck can be downloaded and printed and contains cards, instructions, playsheets, and blank cards that you can customize with your own content. The website also…

The resource was developed for IFRC and National Societies to develop their literacy around data, but it could easily be applied to other organisations. It aims to promote responsible data use and develop data readiness. It has been tailored based on these audiences: The Data Curious, who needs an ‘on ramp’ to learn and be exposed to the data basics. The Data Advocate, who sees relevance and and wants to improve their skills and/or offer support. The Data Active, who are motivated to…

Features: Checklist, Examples or Cases, Facilitators guide, Video guidance

This resource includes tools, approaches and resources for local authorities sharing non-personal data. The publishers intend it for those currently working in city governments as well as those supplying data sharing services to be able to find a common language and process in approaching the sharing of data. It focuses on both the technical and non-technical aspects of sharing data, including building data sharing partnerships, building a team, ecosystem mapping, and proposal and business case…

Features: Examples or Cases, Guiding framework, Techniques

The goal of this resource is to elicit conversation, encourage risk evaluation as a team, and catalyze proactive mitigation strategy planning around algorithm use in the public sector. It includes assessments and worksheets for assessing algorithm risk and managing algorithm risk. The publishers assume users have an understanding of their data and a basic understanding of algorithms.

This playbook shares lessons the publisher has learned while working with vulnerable populations as they access digital services, with the aim of improving access and awareness to those services. This playbook is for nonprofits, community-based organizations, and governments who serve people who are eligible for government safety-net and criminal justice services, people with low incomes, and people in contact with the justice system. It includes guidance in the form of principles and best…

Features: Examples or Cases

This is a free, self-paced, 3-5 hour course designed to build your capacity for bringing a design approach to complex problems. The course is intended to: develop a design mindset, define a problem, and dig deep and clarify problems. The publisher also includes downloadable toolkits as part of the course.

Features: Associated curriculum

A community sourced set of best practices and principles to help incorporate human-centered design into a product development process. The website contains dozens of methods organised by process, difficulty, time required, and outcomes. Each method contains an overview, detailed, steps, resources, and examples or cases. The methods are framed in terms of private sector product or service development but can be adapted to a public sector context.

Features: Examples or Cases, Facilitators guide, Guiding framework, Tactics, Techniques

A canvas for individual sharing about work preferences, meant for building good teams and working relationships. The publisher intends for this to be used for making preferences explicit but not for making demands. PDF and Adobe Illustrator file available.

Inclusive design is designing for the full range of human diversity in ability, language, income, culture, gender, age and other characteristics. This toolkit includes a series of cards to use early in a design process to help sketch, plan, prototype and design content, interactions and processes. It covers inclusive physical, audio, visual, and thought experiences. PDF and editable Word document available via the publisher's Github page.

Features: Techniques, Tips&Tricks

“Scenes” is a tool and a method to create visual stories about products and services fast, collaboratively and iteratively. It is intended for leaders and professionals of all industries to shape their ideas and scenarios in the form of fun illustrative storyboards without the need of refined drawing skills. It uses storytelling instead of long functional specifications for new or redesigned services or concepts. It contains free, downloadable and printable templates for professionals to…

Features: Examples or Cases, Tactics, Techniques, Video guidance