The Innovation Playbook offers an accessible and actionable instrument to translate the Declaration on Public Sector Innovation into practical guidance on how its principles can be applied to solve public sector challenges.
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OECD Declaration on Public Sector Innovation
About the Innovation Declaration The Declaration offers principles to inform and enhance the systemic use of innovation in the public sector to achieve policy goals. Declare to innovate At OPSI, we call on all public sector innovation actors to Declare to Innovate. The OECD Declaration on Public Sector Innovation is a legal instrument based on five principles and associated actions that governments or public organisations can use to inform and enhance innovation and its management....
We suspect that the world does not need another toolkit. There, I said it. This hunch is reinforced when I am met with wincing but affirming smiles each time the topic emerges in conversation with public sector innovators. We want to move beyond the innovation toolkit Hi, my name is Angela Hanson, I am a design lead at the OECD Observatory of Public Sector Innovation (OPSI). My work involves innovation methods and tools, a topic...
This online interactive playbook is intended for teams to work better together in order to get things done. It is organised into Health Monitor (checks and activities for building team health), individual plays (filterable standalone activities), and game plans (series of plays for common use cases). The playbook organises the materials by project, service, and leadership team type, provides detailed instructions on how to run the plays and offers downloads of materials. Since many plays are…
This playbook shares lessons the publisher has learned while working with vulnerable populations as they access digital services, with the aim of improving access and awareness to those services.
This playbook is for nonprofits, community-based organizations, and governments who serve people who are eligible for government safety-net and criminal justice services, people with low incomes, and people in contact with the justice system.
It includes guidance in the form of principles and best…
This resource describes a comprehensive method for the BC Public Service (BCPS) to design services for British Columbians, although it is also applicable to other governments.
The Playbook is intended to help ensure public service designers have the necessary tools and corporate support to make change.
It includes an overview of service design, a discussion of when and how to use it, as well as detailed guidance and tools for the various methods used in service design. The methods are organised…
The resource was developed for IFRC and National Societies to develop their literacy around data, but it could easily be applied to other organisations. It aims to promote responsible data use and develop data readiness. It has been tailored based on these audiences:
The Data Curious, who needs an ‘on ramp’ to learn and be exposed to the data basics.
The Data Advocate, who sees relevance and and wants to improve their skills and/or offer support.
The Data Active, who are motivated to…
This playbook defines smart cities through human experiences, including 3 "mindsets" (lenses to understand) and 6 "plays" (ways to start). Originally developed for the City of Calgary, Canada, it offers ways to document, prioritize and advocate for individual human experiences at the nexus of networked technology, data and urbanism. It promotes embracing complexity and designing responsive systems, policies and governance around people for people-centered smart cities. Both PDF and slide deck…
A playbook of 13 key “plays” drawn from successful practices from the private sector and government that the publisher believes, if followed together, will help governments build effective digital services.
The U.S. Public Participation Playbook is a resource for government managers to evaluate and build better services through public participation using best practices and performance metrics.
Based on discussions with US Federal Government managers and stakeholders, the publishers identified five main categories that should be addressed in all programs, whether digital or offline. Within each category they identified 12 unifying plays to start with, each including a checklist to consider,…