OPSI COVID-19 Innovative Response Tracker

Digital Solidarity

Innovative response

The French Secretariat in charge of Digital and La MedNum, a national cooperatiive of actors who work in data mediation, have created a 'Digital Solidarity' web platform to help people who have been forced to transition to digital solutions but who are not used to using particular digital services.

The platform is created and solutions are proposed by volunteers through La MedNum. There is also an option for people to offer submit more content.

The platform offers guidance and assisatnce on eight subjects:
1) Doing shopping for me and my family
2) Doing shopping for your work
3) Seeing a doctor
4) Staying in contact with close family and friends
5) Working at home
6) Learning from home
7) Shopping on the internet
8) Finding verified information.

Specific issues addressed and anticipated impact

There are a number of challenges that have been created for ordinary citizens who have been forced to socially isolate and distance themselves at their own home, in particular logistical and digital as well as administrative.

This website provides practical day to day life for these specific challenges, in particular for people who may lack skills for example using digital technology to telework.

Organisations/institutions involved

French State Secretariat in charge of Digital; La MedNum

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Level(s) of government:
  • National/Federal government

Issues being addressed:

  • Information and practice sharing (with public and/or internal)
  • Public service delivery under new circumstances