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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Toolkit

USDS Playbook

Hero HERO:
Editable source files available
A playbook of 13 key “plays” drawn from successful practices from the private sector and government that the publisher believes, if followed together, will help governments build effective digital services.
Toolkit

IoT Service Kit

Hero HERO:
Editable source files available
The IoT Service Kit is a board game that brings domain experts out of their silos to co-create user-centric IoT experiences. The Kit consists of three major components: maps, tokens and cards, which can be downloaded and printed/3D printed. It includes source content on GitHub as well. Its stated goals: achieve mutual understanding, stay tangible, and make complex simple. It is best for those who have some understanding of service design processes and principles as well as IoT technologies.
Toolkit

Lean Service Creation Handbook

Champion CHAMPION:
Can be remixed
A curated set of 18 canvases that walk you through the steps needed for creating services & products using the combined principles and methodologies of agile development, lean startup, and design thinking. The publisher's intent is for you to reach business objectives in an iterative and human-centric way. In adapting to a public sector context, "customers" may need to be re-framed as stakeholders or service users. GitHub source content available. Includes how-to videos.
Toolkit

New Zealand Digital Service Design Standard

The purpose of the standard is to provide guidance for those in the New Zealand government or anyone who designs or provides government services regarding the provision of accessible, integrated, inclusive public services. It includes principles, rationale, information on how to meet the standard, related implementation guidance and resources, and a glossary.
Toolkit

Australia Digital Service Standard

Champion CHAMPION:
Can be remixed
The purpose of the standard is to provide guidance for those in the Australian government or anyone who designs or provides government digital services regarding the provision of simple, clear and fast services. It includes 13 criteria, rationale, information about meeting the standard, design principles, service design and delivery process, related training and guides, and a glossary. The resource also includes downloadable posters.
Toolkit

Finland Principles of Digitalisation

Basic BASIC:
Allows reuse
Established in 2016, these 9 principles provide guidelines for information sharing and interfaces, operating models, rapid service development and preparedness within the Finnish government and beyond.
Toolkit

Open Government Data Toolkit

A collection of online guidance and knowledge to assist countries and others in setting up open data strategies and platforms. The resource is comprised seven sections: Open Data Essentials, Starting an Open Data Initiative,Technology Options, Demand & Engagement, Supply & Quality of Data, Readiness Assessment Tool, and Technical Assistance and Funding.
Toolkit

Do-it-Yourself Open Data Toolkit

Basic BASIC:
Allows reuse
The Do-it-Yourself (DIY) Open Data Toolkit provides a step-by-step guidance on how to develop an open data initiative. The Toolkit is primarily intended for municipalities that have not yet begun an open data project and need some guidance on how to implement one. It can also be referenced by other governments or organizations who are considering initiating an open data initiative. The toolkit includes: Open data orientation, Planning considerations, Publishing sample data sets, Adopting an open…
Toolkit

The Intelligence Augmentation Design Toolkit

Champion CHAMPION:
Can be remixed
There is a free and paid version of this toolkit and an associated workshop offered by the publishers. The free version of the kit provides tools to structure your thinking when designing a service that includes machine learning elements. The core idea is that you first describe a user journey in a physical or digital space, and then use the materials from the kit to brainstorm service concepts in that space. The core materials include: - A booklet summarising key concepts for designing IA…