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This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Data Literacy Awareness through Impact Visualization and Exploration

The City of Austin launched Data Impact Visuals & Exploration (DIVE) to address low data literacy, limited accessibility, and lack of decision support tools. This project aims to empower diverse users with data skills, tools, and resources to make informed decisions. DIVE benefits community members, City staff, universities and funders. Innovative features include user-centric design, multiple components, a community-based approach and a long-term sustainability plan.

Innovation Summary

Innovation Overview

The City of Austin's Open Data Portal faced significant challenges in providing accessible and meaningful data resources to diverse users. This resulted in low data literacy, limited accessibility, and insufficient decision support tools, hindering the potential for data-driven decision-making across the community.

To address these issues, we developed DIVE (Data Impact Visuals & Exploration), an innovative platform designed to democratize data access and analysis. DIVE increases data literacy through educational resources and user-friendly tools, removes access barriers with an intuitive interface and technology access grants, and fosters collaboration between City staff, community members, and universities. By making data more accessible and understandable, DIVE encourages more informed decision-making at various levels of the community.

The primary beneficiaries of this innovation are community members, City staff, universities, and funders, all of whom now have improved access to and understanding of city data. Looking to the future, we envision integrating DIVE into the City's core infrastructure to ensure long-term sustainability. We also plan to expand data offerings and increase usership while exploring the potential for replicating this model in other cities, further amplifying the impact of open data initiatives on civic engagement and decision-making processes.

Innovation Description

What Makes Your Project Innovative?

DIVE boasts several key features that make it innovative compared to past efforts:

  • User-Centric Design: Unlike traditional data platforms, DIVE prioritizes the needs of diverse users with different data literacy levels. The user-friendly interface, educational resources, and accessibility features ensure everyone can effectively access and explore data.
  • Multi-Component Approach: DIVE goes beyond simple data access by offering a comprehensive ecosystem. Data visualization tools, educational resources, and a data science competition work together to empower users, unlock data's potential, & foster a data-driven culture.
  • Community-Based Collaboration: DIVE transcends typical top-down data initiatives. By engaging community members, City staff, and universities, DIVE creates a collaborative environment for knowledge sharing, talent development, and community-driven data solutions.
  • Long-Term Sustainability: DIVE is designed to outlast project timelines.

What is the current status of your innovation?

The user-friendly platform is being meticulously crafted with accessibility features, ensuring everyone can explore data, regardless of technical expertise. Interactive visualizations will empower users to engage with data in meaningful ways, fostering deeper understanding and informed decision-making. Additionally, comprehensive educational resources are being developed to bridge data literacy gaps, empowering users with the knowledge and skills needed to navigate the data landscape. DIVE goes beyond providing data access, aiming to create a robust ecosystem where users across sectors can learn from each other, share knowledge, and collaborate on data-driven projects. By addressing diverse user needs, nurturing talent, and building a collaborative ecosystem, DIVE is poised to unlock the immense potential of open data in Austin, improved government services, and a more equitable and thriving city for all.

Innovation Development

Collaborations & Partnerships

Citizens provide user needs & ensure platform accessibility, while government officials offer open data & policy expertise. Universities contribute data science talent & research, & civil society organizations bring community outreach & advocacy. These diverse partnerships are DIVE's driving force. By working together, these stakeholders ensure DIVE achieves its transformative vision: empowering all Austin residents with data-driven insights for a more informed, equitable, and prosperous future

Users, Stakeholders & Beneficiaries

  • Citizens: DIVE empowers residents with data tools and resources for civic engagement, personal decisions, and understanding their community.
  • Government: DIVE enhances government with data visualization tools for better decision-making and collaboration.
  • CSOs: DIVE helps CSOs analyze trends, identify communities in need, and develop targeted interventions.
  • Universities: DIVE offers universities research platforms, student competition opportunities, and open data curriculum development.

Innovation Reflections

Results, Outcomes & Impacts

Early Results:

  • 200+ City staff registered: Demonstrates growing interest in data exploration and utilization.
  • 100+ UT students in projects: Showcases a vibrant pipeline of future data practitioners.
  • Previously inaccessible datasets released: Fosters transparency and data-driven decision-making.
  • Workshops and events fostering collaboration: Connects diverse stakeholders for knowledge sharing and data-driven solutions.

Impact Measurement:

  • Increased data visualization creation and sharing.
  • Higher competition and educational program participation.
  • Evidence of DIVE insights influencing government decisions.
  • Improved social outcomes and community development.

Challenges and Failures

DIVE's journey towards transforming Austin into a data-driven city has encountered several challenges:

  • User Adoption: Difficulty engaging non-technical users, addressed by improving interfaces and collaborating with educational institutions.
  • Data Quality: Inconsistent data formats led to errors, solved by implementing quality control and standardizing formats.
  • Sustainability: Initial funding model proved unsustainable, requiring exploration of diverse funding opportunities and cost-effective solutions.
  • Ethical Considerations: Limited transparency regarding data use, addressed by establishing clear ethical guidelines and engaging with stakeholders.

Conditions for Success

Reliable internet, open-source platforms, cloud resources, open data policies, data governance frameworks, ethical guidelines, committed leadership, collaborative partnerships, transparent governance, skilled workforce, sustainable funding, data literacy programs, a culture of openness, commitment to public service, individual motivation, and unwavering focus on user needs will together propel DIVE towards success, unlocking a brighter future for Austin powered by data.

Replication

DIVE can inspire several cities to implement open data platforms, promoting data accessibility and citizen engagement.

DIVE's modular architecture and open-source components enable adaptation to different organizational structures and data landscapes. The platform can also be customized to address specific needs and priorities. DIVE's framework can be replicated in cities worldwide, fostering a global network of open data and data-driven initiatives.

Other organizations, including non-profit organizations, foundations, and research institutions, can adapt DIVE's model to leverage data for their missions. DIVE can be utilized by various city departments to improve internal operations, optimize resource allocation, and inform policy

Lessons Learned

1. User-Centric: Prioritize accessibility across diverse users.
2. Strong Foundations: Invest in infrastructure, open data policies, ethics, and transparency.
3. Collaboration: Partner with stakeholders to leverage expertise and share resources.
4. Data Quality Matters: Implement rigorous control procedures and standardize formats for consistency.
5. Learn and Adapt: Embrace challenges, be responsive, and continuously learn from experiences.

Anything Else?

DIVE is not just a platform, it's a movement. It symbolizes a shift towards data-driven decision-making, citizen empowerment, and a more equitable and informed society. Its impact extends beyond Austin, inspiring similar initiatives around the world, fostering a global network of data-driven communities.

DIVE's success highlights the transformative potential of open data and citizen engagement. It demonstrates how, with the right tools and resources, communities can leverage data to address complex challenges, improve public services, and create a brighter future.

By collaborating and learning from each other, we can unlock the incredible potential of data to build a more just, sustainable, and prosperous world for all.

Year: 2023
Level of Government: Local government

Status:

  • Implementation - making the innovation happen
  • Evaluation - understanding whether the innovative initiative has delivered what was needed

Innovation provided by:

Date Published:

2 July 2024

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