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Created by the Public Governance Directorate

This website was created by the OECD Observatory of Public Sector Innovation (OPSI), part of the OECD Public Governance Directorate (GOV).

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Digitalization is key to the present and future of local commerce in any city. For digitalization to be effective, it must be personalized, thinking about the uniqueness of commerce, connected with the local and with the world to achieve greater competitiveness. Like the "Sherpas" in the mountains, the "Digital Sherpas" in Las Rozas guide businesses in digitalization and the multichannel and gamified platform "Las Rozas Fans" helps them connect to the world in an attractive and easy way for…
Madrid Mobility 360' is a mobile application that allows citizens moving around the city and calculates the most efficient route between all modes of transport in the capital, both public and carsharing or bicycles. It includes a powerful route planner, which allows estimating current and future journey times, and provides the capacity on a specific bus. The app allows payment for various methods of transport and reports the CO2 emissions generated.
The initiative is about the automation in the classification of service desk requests using AI techniques such as Natural Language Processing and open source tools to reduce the costs, optimize resources and improve response times in benefit of the citizens and the public institutions as service providers. The solution is developed by AGESIC (E-Government and Information and Knowledge Society Agency); this is an algorithm based solution in charge of classifying topics on different categories of…
The Anti-Corruption Digital Marketplace (MDA) is the first space developed by a public institution in the history of Mexico, in which public institutions can share free and ready-to-use digital tools, in order to streamline and promote innovation and cooperation among those that need either software, or other digital resources to achieve common goals in addressing corruption. The MDA contains more than 22 tools, some of them have been developed by other national or local level public…
There are plenty of innovative initiatives that never manage to reach the public sector, generating inequalities in access and quality in the provision of solutions. GovtechLab Madrid is the first open innovation Lab located inside of the Community of Madrid. The focus of the Lab is on reducing the barriers and accompanying both the supply and demand sides in finding solutions and opportunities to implement them.
The Reducing Friction in Trade (RFIT) project was initiated in March 2019 as a proof of concept to establish how blockchain distributed ledger technology and associated technologies can be used to seamlessly integrate supply chain data with HM Revenue & Customs and the Food Standards Agency’s systems. The project intends to do so by guaranteeing the timeliness and provenance of critical data and avoiding the need for discrete declarations.
The National Open Data Portal is a single access point for all data produced by public institutions for the purpose of : - Complying with the provisions of the organic Law on access to information in its section on the proactive publication of public data in open format; - Promoting the reuse of public data to stimulate innovation and the creation of new value-added services aiming to enhance the economic growth; and - Strengthening the transparency and integrity of governmental activities.
GovTech Poland has developed world's first challenge based procurement model where the authors of the best idea receive a full implementation contract without the need for an additional cumbersome tender. With the goal of opening procurement to all creative individuals, the model covers the process from identification to implementation. A pilot run, tested in both central and local institutions has increased SME participation in procurement processes by an average of 1600% (in a sample of 250)…
Minas Gerais Government Transparency Portal is an instrument of transparency and control of state governmental actions by its citizens. The data available on the portal allows citizens to inspect and monitor public expenses of the government, contributing to greater transparency and prevention of corruption. Since its creation, the portal has been improved and complies to regulations and standards of public information and has a user friendly interface.
The Natural Resources Revenue Data (NRRD) portal provides open data to the public about revenue generated from extraction of natural resources on public lands and waters. Open data provides transparency into government operations, which gives the public information to back up claims made in the name of social justice. To make our data truly open and useful to the public, we’re going beyond our government mandates to open data and including our users in the design process as our site evolves.