A multi level interdiscipline municipality model was created in order to improve the level of service and treatment provided to the targeted population. The aim of the model is to reduce the time of the homelessness of the young adults at risk and speed the transfer from "reaching out" and detection to treatment and rehabilitation.
Innovation Summary
Innovation Overview
The following are the steps in the process: 1) Establishment of a strategic interdisciplinary team 2) Investigating the problem 3) Mapping the existing different service providers and programs 4) Defining and mapping the population 5) Defining the targets and mission 6) Creating working teams according to the goals 7) Guiding the teams to implementation 8) Measurements and evaluations 9) Replicating the process in other problematic fields.
For the first time a methodological approach and working methods were established within the city hall and with NGOs. Measurable municipality goals were elected for complicated "soft" field and for the first time from the perspective of the young adults and not the service providers. A collaborative interdisciplinary working process established.
There is great potential to replicate, both the process addressing other problems, or the solution itself for the same population in other situations. We have already starting replicating this in the population of Ultra Orthodox Jews dropouts.
Innovation Description
What Makes Your Project Innovative?
There was a grave need of a solution to a unsolved wicked problem effecting the lives of homelessness young adults at risk by creating a local government mechanism incorporating NGOs.
Innovation Development
Collaborations & Partnerships
Partnership with the city hall departments in crating the process and implementing the model in their working plans. Leading together the working process with the NGOs was essential in order to reach a deep understanding of the different approaches towards the problem the city is facing.
Users, Stakeholders & Beneficiaries
At-risk youth
Innovation Reflections
Challenges and Failures
1) There were no agreements regarding definitions of the populations
2) No existing data
3) Lack of comprehensive strategy
4) Disagreement regarding the solutions
5) Lack of trust and long lasting rivalries between the service providers and programs.
The solution included an integrative approach allowing all voices to be heard but working steady towards one method providing different solutions to the users. Using the relative advantages of each service provider. Putting the young adults in the center of the debate. Looking for results and not focusing on inputs.
Conditions for Success
Accessing and monitoring data
High sense of urgency of the main partners
Public andcommunication pressure
Allocating resources to learn and investigate the issue
Lessons Learned
The importance of the process in addition to the solution
Human centered approach and not theaccording to the service provider abilities
full collaboration with all the partnersevenif they are not theones taking the final decision
Using the external /internal iteamas a project mangers containing all thepartners and process
Data as the first step to making decisions
Leveraging a crisis to planning anaction plan and policy making
Celebrating small successes
Status:
- Implementation - making the innovation happen
Innovation provided by:
Date Published:
7 August 2016